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Manager, Implementation - Enterprise Select

Samsara· Customer Success
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Remote$109.5k - $165.6kFull-timePosted 1mo ago

About the role

Manager of the Enterprise Implementation Consultants team responsible for deploying Samsara’s connected operations platform for large enterprise accounts, coaching a high-touch implementation team, and collaborating with cross-functional partners to ensure successful deployments and renewals.

Responsibilities

  • Manage team performance
  • Deliver results across team KPIs and org level OKRs
  • Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
  • Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts
  • Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations
  • Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
  • Lead from the front with a willingness to get hands dirty
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
  • Hire, develop and lead an inclusive, engaged, and high performing team

Qualifications

  • 4+ years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments
  • Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred
  • Strong work ethic, prioritization, and high emotional intelligence
  • Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
  • Experience with a customer success CRM such as Gainsight and/or PSA tool
  • Solutions-oriented with strong problem solving skills
  • Comfort in a fast-paced, change-heavy environment
  • Strong bias for action, ability to think big, with high standards
  • Project/program management experience (PMP or similar) a plus
  • Bachelor’s degree from a 4-year institution

Skills

Required:Team leadership and coachingExecutive stakeholder managementEnterprise implementationsCross-functional collaboration
Nice to have:Process improvement and automation

Benefits

  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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