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Senior Product Training Specialist

Samsara· Customer Success
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Hybrid (Remote US)$80.6k - $122kfull-timePosted 1mo ago

About the role

Senior Product Training Specialist focusing on Samsara's Scale segment (Commercial and Mid-market), delivering at-scale training programs and live sessions to help customers derive value from the Samsara platform across industries.

Responsibilities

  • Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
  • Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
  • Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
  • Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
  • Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
  • Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
  • Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
  • Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Qualifications

  • Excellent communication, presentation, and facilitation skills
  • Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences
  • Excellent interpersonal skills
  • Ability to build digital learning assets using AI models and authoring/editing tools
  • Working grasp of instructional design focusing on learning objectives
  • Self-directed and analytical with ability to learn new products quickly
  • Ability to analyze engagement and impact data and iterate
  • Strong prioritization skills with multi-program management
  • Eye for detail and polish in materials
  • Comfortable working independently and in teams
  • 3–4 years of experience teaching or delivering training, including at least 1 year in one-to-many or scaled delivery

Skills

Required:Communication and presentationScaled training deliveryInstructional designDigital learning asset creationData-driven optimization
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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