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Senior DevOps Support Engineer

Buildkite· Technical Services
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Hybrid (UK, Ireland, Poland)full-timePosted 1mo ago

About the role

Senior DevOps Support Engineer for Buildkite's enterprise customers, combining high-touch technical troubleshooting with proactive tooling and open source contributions. Remote role in the UK, Ireland, or Poland with a split schedule: five days a week 9:00–17:00 local time including weekends, plus flexible days.

Responsibilities

  • Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
  • Provide support through Slack, Zoom, Email, Plain, and Community Forum
  • Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
  • Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
  • Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
  • Publish documentation updates and proactive communications that improve the customer journey
  • Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
  • Own and improve support workflows, simplifying how the team operates and delivers
  • Share learnings from customer work to strengthen alignment with Product and Engineering
  • Mentor peers and foster an inclusive, supportive environment within the team

Qualifications

  • Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience
  • Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
  • DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
  • Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions
  • Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements
  • Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments

Skills

Required:CI/CD and DevOps conceptsBash scriptingCommunication
Nice to have:Ruby on RailsGolang

Benefits

  • 20 days paid annual leave plus 10 days sick & carer’s leave
  • Remote-work allowance
  • Retirement and health coverage (based on your region)
  • 16 weeks paid parental leave for primary carers (6 weeks for secondary)
  • Confidential EAP & mental health support
  • Support for learning and growth (conferences, courses, coaching)
  • Flexibility to work from anywhere in the world for up to 6 weeks a year
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Buildkite

Deliver software at any scale with the world’s fastest CI platform

Deliver like the world’s leading software companies. Our platform provides a toolkit to power the sophistication of today’s platform teams.

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