Senior Product Manager
About the role
Senior Product Manager role at FirstWork, a YC-backed applied-AI company focused on frontline hiring. Remote (US). Own product line, platform primitives and AI capabilities, with responsibility for strategy, roadmap, pricing and governance in a regulated enterprise context.
Responsibilities
- Own the strategy, roadmap and commercial shape for a product line or platform portfolio.
- Integrate LLMs and agentic AI deeper into the product architecture.
- Innovate and enhance product capabilities, from new feature development to improving maturity, accuracy and performance of existing features.
- Build new product lines from zero, taking a validated use case to a general, multi-tenant product.
- Decide which capabilities are assistive and which are autonomous, and set the evidence standard each must meet before acting without human review.
- Draw the boundary between deterministic, auditable rules and model-based judgement.
- Decide what becomes a shared platform primitive, what stays customer configuration, and what we decline to build.
- Own accuracy and evaluation infrastructure across the portfolio, including regression detection during scale-up.
- Own packaging, pricing and unit economics, including model cost and margin.
- Own the audit, evidence and explainability layer that operators and auditors depend on.
- Hire and coach product managers, and set the standard for specifications, decision records and design review.
- Represent the product in enterprise procurement, security review and AI governance discussions.
Qualifications
- 8+ years of product management experience, including senior ownership of a platform or multi-product portfolio in B2B or enterprise software.
- Experience platformising a complex workflow product: extracting primitives, exposing them as configuration, and moving a second segment or vertical onto them without forking.
- Production experience with LLM or agentic systems, including ownership of accuracy, cost, latency, fallback design and autonomy decisions.
- A track record of both zero-to-one launches and scaling an established line past its first plateau.
- Strong technical judgement across data models, decision logic, throughput and agent architecture.
- Commercial fluency across pricing, packaging, margin and cost to serve.
- Experience in a regulated domain, with judgement on when to be conservative and when to escalate to legal.
- Experience developing product managers, as a manager or as a senior individual contributor.
- Influence through writing and demonstrated results rather than authority.
Skills
About FirstWork
Rippling for seasonal workers
Firstwork is a next-generation HR platform designed specifically for companies with dynamic workforce needs. Our mission is to streamline and automate key HR processes to help businesses operate more efficiently and effectively. What We Do (for now): (1) Smart Onboarding 📋: Our platform simplifies the onboarding process by automating the collection and verification of credentials, such as right-to-work documents, insurance forms and driver’s licenses. This reduces administrative burden and accelerates the time-to-productivity for new hires. (2) AI-Assisted Activation 🤖: Leveraging AI, we enhance communication and messaging for new hires, ensuring they receive timely and relevant information. This helps in better engagement and faster integration into their roles. (3) Perpetual Compliance ✅: Our system uses AI and OCR technology to continuously monitor and ensure compliance with various regulatory requirements. This includes tracking expirations of critical documents, updating records, and generating compliance reports, thus reducing the risk of penalties and legal issues.
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