Product Manager
About the role
FirstWork is seeking a Product Manager to own a core product surface and the AI capabilities within it, focusing on AI-powered features, LLMs, and agent-based workflows for a frontline hiring platform.
Responsibilities
- Own the strategy, roadmap and outcomes for a core product surface.
- Build and ship AI-powered product features using LLMs and agent-based workflows.
- Innovate and enhance product capabilities, from new feature development to improving maturity, accuracy and performance of existing features.
- Define where an AI agent acts autonomously, where it hands off to a human, and what the audit trail records.
- Specify decision logic, including decision trees, approval thresholds, exception routing and reason codes.
- Define evaluation criteria for AI features: accuracy targets, evaluation datasets, regression detection and release readiness.
- Decide what becomes a shared platform capability and what becomes customer configuration.
- Design configuration so customer-specific requirements land as settings, rules and policy objects rather than code.
- Own funnel, adoption and quality metrics, along with the instrumentation behind them.
- Track unit economics for the features you own, including model cost and latency.
- Run discovery with customers and translate their workflows into product requirements.
- Work closely with engineering and design to ship in short cycles against live volume.
Qualifications
- 4+ years of product management experience on B2B SaaS, workflow, operations or platform products.
- Ownership of a complex platform or workflow product, such as a configurable multi-tenant system, a rules or policy engine, a workflow automation engine or an integration platform.
- Hands-on experience shipping LLM-powered features to production, including prompt design, structured output, tool calling, fallback handling and evaluation.
- Strong technical depth across data models, state machines, decision trees, and API and webhook behaviour.
- Ability to work directly with engineers on design. This is not a functional product role.
- Comfort pulling and interrogating your own data.
- Clear written communication, with specifications precise enough to build from.
- Customer-facing confidence in both discovery and escalation conversations.
Skills
About FirstWork
Rippling for seasonal workers
Firstwork is a next-generation HR platform designed specifically for companies with dynamic workforce needs. Our mission is to streamline and automate key HR processes to help businesses operate more efficiently and effectively. What We Do (for now): (1) Smart Onboarding 📋: Our platform simplifies the onboarding process by automating the collection and verification of credentials, such as right-to-work documents, insurance forms and driver’s licenses. This reduces administrative burden and accelerates the time-to-productivity for new hires. (2) AI-Assisted Activation 🤖: Leveraging AI, we enhance communication and messaging for new hires, ensuring they receive timely and relevant information. This helps in better engagement and faster integration into their roles. (3) Perpetual Compliance ✅: Our system uses AI and OCR technology to continuously monitor and ensure compliance with various regulatory requirements. This includes tracking expirations of critical documents, updating records, and generating compliance reports, thus reducing the risk of penalties and legal issues.
More open roles at FirstWork
- Marketing Design Lead1mo agoHybrid (Remote (India)) · Marketing
- Senior Software Engineer1mo agoHybrid (Remote (US))
- Senior Product Manager1mo agoHybrid (Remote) · Product
- Software Engineer1mo agoRemote · Engineering
- Strategy & Operations Lead, EMEA1mo agoHybrid (Remote (US)) · Strategy & Operations