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Solutions Engineering Manager

Synthesia· Commercial
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Hybrid (New York City)Full-timePosted 1mo ago

About the role

Lead and grow the presales function in NYC. Establish the discipline from the ground up, hire and develop Solutions Engineers, own team performance, forecasting, and strategic collaboration with Sales, Product, Customer Success, and Product Marketing.

Responsibilities

  • Hire, ramp, and develop a team of 5-10 Solutions Engineers (SEs) in your region, across experience levels
  • Run regular 1:1s, deal reviews, and career development conversations
  • Build a collaborative, inclusive team culture where SEs support each other across deals
  • Execute and reinforce core presales motions (research, discovery, demos, workshops, Proofs of Concept, champion building, handover to customer success)
  • Design and evolve demo methodology across Studio, Roleplay Sessions, and Interactive Avatars
  • Build and maintain the presales toolkit with product and operations teams (demo environments, reusable assets, evaluation guides, objection handling)
  • Evangelize and drive consistent use of AI tools across the team
  • Partner with Enablement and senior SEs in other markets to share assets
  • Own forecasting and pipeline hygiene for presales involvement in the market
  • Report on team performance, win rates, and PoC throughput to presales leadership
  • Partner with Sales leadership on account and territory strategy and resourcing
  • Provide visibility to deal risk, timelines, and dependencies, and unblock where needed
  • Route field feedback and competitive intelligence to Product, Product Marketing, and SE leadership
  • Coach SEs on MEDDPICC, Command of the Message, discovery, demos, and PoC scoping
  • Deliver PoCs and executive readouts as a business narrative to C-level audiences when required
  • Design and evolve demo methodology for Studio, Roleplay Sessions, and Interactive Avatars

Qualifications

  • Experience recruiting, managing, and developing Solution Engineering presales teams
  • Full employee lifecycle experience (hiring, onboarding, promotions) across multiple tenures
  • Path to leadership starting as an IC and evolving to solve complex problems with product partners
  • Proven track record of improving team performance through coaching and execution of presales processes
  • Comfort with forecasting, pipeline hygiene, and performance reporting from a presales perspective
  • Fluency in MEDDPICC and Command of the Message with coaching credibility
  • Clear, inclusive communicator capable of technical detail to executive narratives
  • Collaborative leadership style with cross-functional partnership across Sales, Product, Customer Success, and Product Marketing

Skills

Required:Team leadership and people managementForecasting and pipeline managementMEDDPICCCommand of the MessageDemo design and execution

Benefits

  • Competitive salary + stock options
  • Hybrid working environment for NY-based employees
  • 100% Medical, Dental & Vision
  • 401k Plan + company match
  • Paid parental leave
  • 25 days of annual leave + public holidays + paid sick leave
  • Fun culture with regular socials
  • Generous referral scheme
  • Brand new computer + monitor, + home office stipend
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Synthesia

#1 AI Video Platform for Business

Synthesia is a #1 AI Video Platform for Business. Our AI Video Generator enables anyone to create professional videos without mics, cameras, actors, or studios. Using AI, we’re radically changing the process of video content creation, making it scalable and affordable while maintaining high quality.

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