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Workplace & Technical Operations Generalist

Match Group· Match Group – Real Estate, IT, & Facilities
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Hybrid (London)Full-timePosted 1mo ago

About the role

Hands-on, field-oriented generalist focusing on event/AV production and on-site technical troubleshooting for London and regional EMEA offices, with travel across Dublin, Paris, and other EMEA locations.

Responsibilities

  • AV & Event Production (EMEA): Provides hands on AV setup, teardown, and live support for all-hands, offsites, and internal events across London, Dublin, Paris, and other EMEA offices, in person or remotely.
  • Helps coordinate production vendors for larger events (staging, sound, lighting, streaming) region-wide.
  • Maintains and troubleshoots AV equipment and conferencing systems across meeting rooms EMEA-wide, picking up new AV/conferencing tools as needs evolve; no specific platform expertise is required going in.
  • Runs or supports livestreaming/broadcast setup for multi-office all-hands.
  • Builds local know-how so recurring AV/event needs don't require flying in outside support each time.
  • Remote Hands & On-Site Technical Support (EMEA):
  • Acts as EMEA's "remote hands": travels to Dublin, Paris, and other offices to diagnose and fix issues so rooms and systems aren't down for weeks waiting on a specialist.
  • Provides on-site support for meeting rooms, network closets, and building-technology touchpoints across EMEA offices.
  • Coordinates with the PREWF infrastructure team on building systems (BMS, access control, smart lighting) rather than owning strategy or configuration decisions.
  • Escalates issues beyond hands-on physical troubleshooting rather than duplicating the helpdesk team's remit.
  • Workplace & Facilities Operations:
  • Point of contact for day-to-day workplace matters in the London office, including supplies, deliveries, and service providers.
  • Ensures meeting rooms, common areas, and shared spaces are maintained to a high standard.
  • Uses internal tools (e.g. Jira ticketing or similar) to track workplace and facilities requests.
  • Supports basic building maintenance coordination (HVAC, electrical, plumbing) with landlords and vendors; licensed electrical or certified rigging work always goes through a qualified provider.
  • Supports compliance with local health and safety requirements (fire safety, first aid coordination, risk prevention) and helps organize mandatory training and drills.
  • Project Support, Budget & Continuous Improvement:
  • Supports vendor coordination and project tracking for regional technical and workplace initiatives.
  • Assists with budget tracking for AV, workplace, and technical equipment expenses across EMEA.
  • Identifies opportunities to improve employee experience through better tools and light automation (e.g. Notion-based workflows); curiosity valued.
  • Assists with small office moves, adds, and changes involving technical systems.
  • Collaboration & Reporting:
  • Works closely with PREWFI EMEA team to align Workplace, Facilities, and Technical activities.
  • Partners with Infrastructure and Security on systems, network, and infrastructure projects.
  • Coordinates with HR, Finance, IT, Infrastructure, Security, and external contractors for smooth London operations and regional EMEA consistency.
  • Regular travel to Paris, Dublin, and other EMEA offices for AV, infrastructure, and technical work — core to the role.

Qualifications

  • About 5 years of relevant experience (event production, AV, technical support, or similar hands-on technical field work).
  • Not an entry-level role requiring independence, autonomous travel, and sound judgment on time and priorities.
  • A "figure-it-out" mindset with enthusiasm for building automation, IoT, or infrastructure platforms and ownership of their evolution.
  • Collaborative IT and network fundamentals to partner with specialized teams.
  • Curiosity about data and automation; openness to tools like Claude, Google Apps Script or Notion to improve team efficiency.
  • Hands-on and field-oriented; comfortable troubleshooting AV, network closets, and building-technology touchpoints without escalation.
  • Strong organizational and multitasking skills.
  • Fluency in English; French or German skills are a plus given travel and collaboration in Paris and region.
  • Genuine curiosity about technology and quick tool adoption; calm under pressure during live events.

Skills

Required:Event production and AV setupRemote hands and on-site technical support
Nice to have:Vendor coordination

Benefits

  • Premium healthcare, mental health support, and emergency leaves.
  • Healthy work-life balance in a flexible and welcoming environment.
  • Modern office near transport and amenities.
  • Lunch vouchers and discounted ClassPass subscription.
  • Learning and development opportunities, conferences, knowledge-sharing, global career opportunities.
  • Regular social events like breakfasts, lunches, and apéros.
  • Free use of company products.
Last updated Oct 21, 2026. Interested? Apply on the company site.

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