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Commercial Manager

Zeller· Growth
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Hybrid (Melbourne)Full-timePosted 1mo ago

About the role

Commercial Manager role to accelerate growth across sales, partnerships, and account management; data-driven, hands-on and customer/partner facing to improve funnels, workflows, and retention across Zeller’s growth engine.

Responsibilities

  • Own the operations, workflows, and process across the team, including implementation, cross-sell, and retention
  • Manage relationships with high-value customers to support retention and technical support — including negotiating contract renewals / extensions
  • Capture feedback from managed accounts, ensuring delivery to Product / Engineering and then closing the loop with customers once requests are delivered
  • Lead and execute a customer retention strategy that drives stickiness and prevents churn
  • Build our direct cross-sell engine via account management, enabling merchant uptake of additional products through education, content, upsell, and incentives
  • Build a repeatable inbound and outbound lead generation engine (MQL, SQL), collaborating across marketing, inbound / outbound BDR, and AE team(s)
  • Establish and maintain CRM, forecasting, and reporting discipline for AEs and Regional Managers
  • Monitor, analyse, and optimise performance of AEs on a regional and individual level, enabling Regional Managers with insight and materials needed to coach and improve performance
  • Work with partners to establish mutually beneficial lead referral models
  • Identify new, and work with existing partners ( POS, QR code ordering, ecommerce, industry / association, etc) to expand integrations with Zeller and grow customer referrals / revenue
  • Build preference for Zeller amongst the leading POS providers by attending tradeshows, events, and networking, ensuring Zeller is seen as the partner of choice for integration and customer referral
  • Project management new partner deployment, including commercial negotiations, integration progress and certification, go-to-market, co-marketing, and ongoing partner account management
  • Collaborate with Product and Engineering team to identify opportunities for new SDK development that will open Zeller up to new partner revenue streams
  • Expand and manage Zeller’s reseller network in Australia and the United Kingdom
  • Manage a small number of multi-disciplinary direct reports across Sales, Partnerships and Account Management
  • Consistently track and ensure delivery against KPIs (implementation, revenue, retention, CSAT) for Account Management and Partnership functions

Qualifications

  • 3+ years of experience as a sales manager, with experience spanning business development, partnerships, and operations in a fast-growth startup / scaleup environment
  • Ability to translate company growth objectives into a clear go-to-market and revenue strategy
  • Proven ability to win complex, high-value partnerships / customer renewals across multiple stakeholders and extended sales cycles
  • Commercial acumen; you can negotiate complex partnerships / deals via transaction rates, contracts and by leveraging product benefits
  • Strong understanding of acquiring, payments economics, transaction pricing, POS/EFTPOS, banking products and the competitive landscape
  • Experience mapping out complex operational processes, and translating them into scalable workflows (via a CRM — we use Hubspot)
  • Understanding of pipeline creation and lead generation, with the ability to drive both inbound and outbound demand through 1:1 outreach or teams / programs / marketing
  • Sales process design; you can evolve selling into structured, scalable methodology (both operationally and via enablement)
  • Strong understanding of margin, cost-to-acquire, and payback period, and the trade-offs involved in managing and retaining large customers or partners
  • Disciplined pipeline management, forecasting, target setting and reporting within a CRM.
  • Ability to identify, structure and grow relationships with POS providers, software platforms, channel partners, resellers and other strategic partners
  • Credibility selling to CFOs, CEOs, finance leaders, operations leaders and business owners.
  • Enough technical depth to understand integrations, SDKs, APIs, payment flows and product capabilities without needing to be an engineer
  • You can identify new verticals, customer segments, geographies and product-led commercial opportunities, then translate those into action / execution across a variety of teams (Marketing, Partnerships, Account Management, and Sales)
  • You have a founder mentality; you’re comfortable operating with ambiguity, building from scratch and personally closing deals rather than simply managing a team.
  • A strong commercial ambition and bias towards growth, winning market share and materially increasing revenue, balanced with disciplined economics.
  • A long-term, company building mindset

Skills

Required:Account managementSales and lead generationPartnershipsCRM / sales operations

Benefits

  • Competitive salary package, including equity
  • Balanced, progressive, and supportive work environment
  • Excellent parental leave and other leave entitlements
  • Fantastic office environment
  • Endless learning and development opportunities
  • Plenty of fun and social opportunities - team culture
  • Opportunity to influence and shape the future of Zeller as it scales domestically and globally
  • Being part of one of Australia’s most exciting scale-ups
Last updated Oct 21, 2026. Interested? Apply on the company site.

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