← All roles

Principal AI Platform Engineer

PointClickCare· Engineering
Apply on company site
Hybrid (Mississauga)CA$191.7k - CA$213kFull-timePosted 1mo ago

About the role

PointClickCare seeks a Principal AI Engineer to lead and design AI systems across multiple SaaS solutions, defining technical standards, reusable patterns, and governance for responsible AI. The role focuses on enterprise-wide AI enablement, strategy, and mentoring, with production-ready implementations and cross-functional collaboration.

Responsibilities

  • Set the technical vision and reference architecture for agentic AI across applications defining org-wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
  • Build and govern reusable platform components—model broker & multi-model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams.
  • Develop and refine advanced prompting strategies for LLMs.
  • Drive cross-functional roadmaps and integration standards across business teams—setting API/versioning contracts, optimizing LLM/agent cost performance, and mentoring engineers to raise the bar.
  • Establish and evolve evaluation frameworks for LLMs and agentic systems, including offline and online testing methodologies, safety assessments, quality metrics, and business outcome dashboards.
  • Be the go-to Subject Matter Expert (SME) and internal AI expert for relevant enterprise applications, senior leadership, vendors, business partners and internal team members while staying ahead of emerging trends and advising on best practices
  • Identify, prioritize and execute AI use cases with clear business outcomes
  • Be a coach/mentor for other engineers on AI maturity, including performing peer reviews, leading technical knowledge sharing sessions, establishing engineering best practices, approving pull requests and improving the overall quality of the technical solution

Qualifications

  • Proven leadership shipping agentic AI at scale across multiple products, setting organization wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
  • Must Have - Expertise & Hands-on experience in Agentic AI Tech stack primarily in Microsoft (Azure AI Foundry, Azure OpenAI, and Azure AI Document Intelligence) and Anthropic (Claude Cowork and Claude Code).
  • Must Have - Advanced Python & Java expertise in production systems (testing, packaging, performance profiling) and deep experience extending agent frameworks such as Anthropic, LangChain, and Foundry.
  • RAG/agent data pipeline expertise: document preprocessing (OCR/NER), chunking strategies, embeddings, vector stores, and data quality/versioning—with evaluation of harnesses for quality, cost, and latency
  • Extensive knowledge and understanding of enabling and maturing AI in a SaaS landscape.
  • Model serving and cost/perf optimization: experience with model broker patterns, multi-model routing, and serving stacks
  • Must Have - knowledge of relational databases (e.g. Microsoft SQL Server, PostgreSQL)
  • Experience using system and performance monitoring tools (e.g. AppDynamics, Kibana, OpenTelemetry)
  • BSc/BA in Computer Science or a related degree

Skills

Required:AI leadership and governanceAgentic AI tech stackPythonJavaLangChain / Foundry / Anthropic frameworksRAG/data pipelinesSQL databases
Nice to have:System/performance monitoring

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
Company profileWebsite

More open roles at PointClickCare