Staff IT Engineer
Remote$143k - $207kFull-timePosted 1mo ago
About the role
Staff Engineer leading Device Infrastructure Services with a focus on transitioning to a GitOps/DevOps-based, AI-enabled operations model for ~2,000 endpoints; hands-on leadership, roadmap ownership, and cross-team collaboration in a remote, US/Canada-based role.
Responsibilities
- Own the technical direction of our Device Infrastructure Services, the tooling and standards that keep ~2,000 endpoints compliant, configured, and secure.
- Drive the technical direction of a DevOps operating model for the fleet — config-as-code, version control, code review, and CI/CD pipelines in place of manual console changes — and drive adoption of that model across the IT team.
- Lead the adoption of responsible agentic AI across the device team, building the guardrails that decide what agents can act on autonomously and what still needs a human checkpoint.
- Act as the final escalation point for high-severity endpoint incidents, including deep machine-level diagnosis on both macOS and Windows hardware.
- Partner across IT, Security, and product teams building custom solutions and helping push their initiatives across the finish line.
- Assess and pilot new tooling (e.g., MDM platform migrations, patch management systems) and drive build-vs-buy decisions.
- Collaborate with product teams to advise on features from the perspective of a real-world enterprise device deployment, and lead Customer Zero initiatives — piloting and stress-testing our own product against our internal fleet before it reaches customers.
Qualifications
- 7+ years of IT and enterprise endpoint management experience, including 2+ years at a senior or staff IC level, with a track record of building and managing endpoints with Gitops practices.
- Broad knowledge of enterprise endpoint management, deep operating system-level experience, and ability to recognize patterns across a fleet and build fixes that prevent recurrence.
- Practical experience using AI tools to enable or accelerate IT operations and the judgment to know where AI speeds things up versus where it introduces risk.
- Proven ability to define and drive technical roadmaps, balancing long-term vision with near-term execution.
- Strong scripting and IaC ability (Bash, Python, and Terraform at minimum) — both writing production-quality automation and reviewing others' code.
- Deep working knowledge of enterprise security fundamentals as they apply to endpoints: encryption, patch/vulnerability management, EDR, least-privilege enforcement, and compliance frameworks (SOC 2, ISO 27001, or similar).
- Lead through change, collaborate effectively, and mentor engineers while maintaining a focused and impactful team environment.
Skills
Required:GitOpsScriptingInfrastructure as CodeSecurity fundamentals for endpoints
Benefits
- Health and wellbeing: Maternity and parental leave top-up programs, Competitive health benefits, Generous PTO policy
- Growth and future: RSU program for most employees, Retirement matching program, Free 1Password account
- Community: Paid volunteer days, Peer-to-peer recognition through Bonusly, Remote-first work environment
Last updated Sep 9, 2026. Interested? Apply on the company site.
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