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IT Operations Support Lead (Relocation to Singapore)

Airwallex· Engineering
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US - San FranciscoSGD 100k - SGD 200k + equity + bonusFull-timePosted 1mo ago

About the role

IT Operations Support Lead responsible for owning and optimizing the Singapore site and providing regional IT support across Southeast Asia, including Malaysia, Vietnam, and Indonesia. Focuses on end-user technology support, site operations, vendor management, and process improvements.

Responsibilities

  • Own IT site operations, reliability and the employee technology experience for our Singapore office.
  • Drive escalated regional support for offices across Southeast Asia, including Malaysia, Vietnam and Indonesia, while partnering with the global IT team to resolve issues quickly.
  • Deliver hands-on technical support across macOS, Windows, hardware, networking and major SaaS applications, including Google Workspace, Okta, Confluence, Jira and Zoom.
  • Lead onboarding and offboarding, AV and events support, executive and VIP support, vendor management, procurement, inventory and office technology projects in partnership with Workplace, Information Security, People Operations, Facilities and Real Estate.
  • Improve IT Operations through clear documentation, more efficient workflows using AI, and process improvements informed by team feedback.

Qualifications

  • Strong written and verbal communication skills in English, with the ability to support technical and non-technical audiences.
  • Experience leading IT site operations or serving as the primary IT owner for a regional or remote office.
  • Strong technical troubleshooting skills across hardware and software, including macOS and Windows environments.
  • Intermediate networking troubleshooting skills, including common Wi-Fi, DNS and office network issues.
  • Experience with basic administration of Google Workspace, Okta, Confluence, Jira and Zoom.
  • Strong awareness of what it takes to run a site, including operations, partnerships and coordination across concurrent projects and competing priorities.
  • Ability to operate autonomously with good judgment, attention to detail and flexibility.
  • A patient, empathetic and dependable approach to supporting employees.
  • Strong documentation skills, with the ability to write clear, concise guides in English.
  • Ability to multitask and work through competing priorities efficiently.
  • Experience working in a high-growth, multinational technology company and across different cultures.
  • Experience providing on-site and remote technical support to employees and contractors.
  • Experience supporting meeting rooms, all-hands spaces and other office technology.
  • Experience managing vendors, service providers, logistics, procurement or inventory.
  • People management or leadership experience, or experience acting as a technical lead in an IT Operations role.

Skills

Required:English communicationIT site operationsmacOSWindowsNetworkingGoogle WorkspaceOktaConfluenceJiraZoom

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements.
  • All employees receive at least the statutory minimum for paid annual leave and public holidays, with many locations offering additional company-provided vacation days.
  • US-based employees are eligible for medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits.
  • US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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