← All roles

Head of Risk Operations

Airwallex· Operations
Apply on company site
Hybrid (US - San Francisco)Full-timePosted 1mo ago

About the role

Senior leadership role responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review and in-life behaviour within Risk Operations, ensuring high standards for integrity, judgement and documentation.

Responsibilities

  • Own the vision, strategy and execution for Risk Operations
  • Build, lead and develop high-performing a globally distributed team
  • Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency
  • Create a repeatable & scalable operating rhythm, including clear OKRs
  • Take a data-driven approach to performance management
  • Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications
  • Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering
  • Ensure that Airwallex continues to improve the quality and consistency of documentation
  • Lead AI transformation of the Risk Operations team

Qualifications

  • Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business
  • Proven track record of scaling Risk Operations (at least 2 of Payments, Issuing and Credit) across multiple geographies, and of building globally consistent performance
  • Background in Fraud Ops and ATO risk control
  • Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investment
  • Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority
  • Demonstrated delivery of automation/AI-led transformation in an operations setting
  • Evidence of big data/analytics (including SQL, DBX and BI tooling)

Skills

Required:Leadership in large-scale operationsRisk Operations scalingFraud Ops and ATO risk controlData-driven decision makingAutomation/AI-led transformation
Last updated Oct 7, 2026. Interested? Apply on the company site.
Airwallex logo

About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

PaymentsBankingFinancialGlobal
Company profileWebsite

More open roles at Airwallex