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Account Manager, SME & Growth

Airwallex· SME & Growth Business
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DE - BerlinFull-timePosted 1mo ago

About the role

Account Manager responsible for a portfolio of strategic DACH accounts, driving gross profit, retention, and expansion across multiple Airwallex products.

Responsibilities

  • Own strategic account plans and lead executive-level Quarterly Business Reviews at least once per quarter.
  • Lead complex, consultative commercial negotiations and multi-product opportunities across FX, Global Accounts, Cards and Issuing, Spend, and Payouts.
  • Manage multi-entity and multi-country customers with multiple stakeholders, translating technical requirements into clear customer solutions.
  • Identify expansion signals, convert them into well-documented Salesforce opportunities, and contribute to an accurate, stage-weighted forecast.
  • Own the client through operational and compliance events, gathering facts, setting expectations, driving internal teams to resolution, and keeping the relationship intact.
  • Represent the customer internally across Product, Risk, FinOps, and Support, translating customer feedback and recurring themes into actionable insights for the wider business.
  • Help build the foundations of a scalable DACH Post-Sales function by developing repeatable processes, playbooks, and operating standards for account planning, QBRs, handovers, and expansion.

Qualifications

  • 3+ years of successful experience in Account Management, Customer Success or Sales, ideally with a technical product and a track record of strong performance.
  • Experience managing complex, consultative sales cycles and multi-product accounts, including development and execution of strategic account plans.
  • Strong analytical skills with the ability to use data to shape account strategy, prepare QBRs, and identify commercial opportunities.
  • Experience with CRM systems and a strong commitment to accurate Salesforce hygiene.
  • Ability to understand complex technical concepts and a foundational understanding of APIs.
  • Comfort operating in an ambiguous, fast-paced environment with evolving priorities and high ownership.
  • Excellent written and verbal communication skills in German and English.

Skills

Required:Account planningSalesforce CRMAnalytical skillsTechnical literacy (APIs)German languageEnglish language
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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