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Legal Service Delivery Specialist, Global Frontline

Microsoft· Paralegal
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Redmond, WA, San Francisco, CA, New York, NY, Washington, DC, Atlanta, GA$97.9k - $189.6kFull-timePosted 1mo ago

About the role

Frontline legal professional within Microsoft's Global Frontline team (CPS) delivering practical legal support to business clients, driving service delivery improvements, and enabling scalable workflows through data, automation, and AI-enabled capabilities.

Responsibilities

  • Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels. Provide practical legal support with minimal supervision, identify issues and risks, and consult with attorneys or subject matter experts as appropriate.
  • Draft, review, negotiate, and process legal and business materials and correspondence. Apply Microsoft policies and approved legal guidance to help clients move work forward while ensuring appropriate escalation and follow-through.
  • Build strong knowledge of Microsoft’s businesses, commercial priorities, CELA processes, and relevant legal frameworks, and apply regional and cultural context to deliver practical, business-focused support.
  • Manage a high volume of matters across multiple clients, priorities, and regions, exercising sound judgment regarding risk, prioritization, escalation, and resource allocation.
  • Identify recurring client needs, readiness gaps, and process inefficiencies. Develop practical guidance, playbooks, intake requirements, training, and self-service resources to enable scalable work.
  • Use service data and stakeholder feedback to identify trends, assess quality, and recommend improvements to Global Frontline’s scope, processes, and client experience.
  • Help redesign repeatable legal work for scale and speed. Translate legal and business needs into improved workflows and partner with legal operations, technology, and engineering teams to implement solutions.
  • Support responsible adoption of automation and AI-enabled capabilities in legal workflows; lead or contribute to projects improving legal workflows.

Qualifications

  • Bachelor's Degree AND 5+ years experience in paralegal, legal administration, or relevant experience OR Paralegal Certification that meets the requirements for the location of work AND 6+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience.

Skills

Required:Paralegal/Legal Administration experience
Nice to have:Program/Project managementCommunicationSpanish-language proficiency

Benefits

  • Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Sep 10, 2026. Interested? Apply on the company site.

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