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Data Center Technician Manager

Microsoft· Data Center Technicians
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Seoulfull-timePosted 1mo ago

About the role

Microsoft Data Center Technician (DCT) Manager leading a team of technicians, guiding hardware deployments, diagnostics, and decommissions while monitoring KPIs and SLAs. Includes training, leadership development, and career growth within Microsoft Cloud Operations & Innovation (CO+I).

Responsibilities

  • Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
  • Accountable for overall data center service compliance and quality.
  • Provide guidance on and hold team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
  • Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
  • Verify post-execution quality checks have been performed appropriately by technicians and take corrective action as needed.
  • Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
  • Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
  • Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
  • Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
  • Ensure technicians and vendor resources comply with all safety procedures (PPE usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
  • Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
  • Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.

Qualifications

  • - High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
  • - 1+ year(s) experience directing, supervising, or managing others.
  • - Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Skills

Required:Team leadershipData Center operationsCompliance and safety
Last updated Sep 10, 2026. Interested? Apply on the company site.

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