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Principal Customer Success Account Manager (CSAM)

Microsoft· Customer Success Account Mgmt
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Hybrid (United States)$106.4k - $203.6kFull-timePosted 1mo ago

About the role

Strategic advisor for complex financial services customers, building executive partnerships, aligning stakeholders around priority outcomes, and guiding long-term success strategies to strengthen customer health, accelerate cloud adoption, and advance AI transformation at scale across global portfolios and regulated environments.

Responsibilities

  • Establish executive-level partnerships with CIOs, CTOs, CISOs, business-unit leaders, and other senior stakeholders, aligning customer priorities with Microsoft strategies, capabilities, investments, and transformation opportunities.
  • Own long-range Customer Success Planning and governance for major, complex, or global enterprise accounts, establishing strategic outcomes, success measures, executive business reviews, and coordinated delivery rhythms that enable durable value realization.
  • Lead enterprise-wide cloud, data, security, digital workplace, and AI transformation initiatives across multiple workstreams, business units, technologies, and geographies, using structured program-management practices to maintain accountability and accelerate delivery.
  • Drive strategic execution across Microsoft sales, engineering, product, support, consulting, partners, and customer teams, leading through influence to align stakeholders, resolve barriers, and deliver integrated outcomes across complex ecosystems.
  • Influence adoption of Success Management Services and Success Programs to strengthen customer health, accelerate adoption, and support measurable outcomes such as consumption, renewals, expansion, productivity, risk reduction, and operational resilience.
  • Anticipate and address business, technical, organizational, compliance, and governance risks while guiding stakeholders through ambiguity, service challenges, competing priorities, and executive escalations, including recovery plans through resolution.
  • Contribute to broader organizational success by coaching and mentoring others, sharing best practices and reusable knowledge, and leading virtual teams and strategic initiatives that elevate customer success execution.

Qualifications

  • Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Skills

Required:Executive stakeholder managementStrategic planning

Benefits

  • This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
  • Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Microsoft

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