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Data Center Technician

Microsoft· Data Center Technicians
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Hybrid (Cyberjaya)Full-timePosted 1mo ago

About the role

Microsoft Data Center Technician (DCT) responsible for preparing, installing, diagnosing, troubleshooting, replacing, and/or decommissioning equipment under supervision, contributing to safe and efficient data center operations and career growth within CO+I.

Responsibilities

  • Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Take pride and accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.

Qualifications

  • Bachelors Degree in IT or equivalent and basic knowledge of computer hardware and components AND 2+ year(s) industry experience supporting IT equipment or related technology.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
  • Background Check Requirements: Microsoft Cloud Background Check; verification of Malaysian Citizenship (valid Malaysian passport) required.

Skills

Required:Bachelor’s degree in IT or equivalent experienceIT hardware knowledgeShift work

Benefits

  • Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Last updated Sep 10, 2026. Interested? Apply on the company site.

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