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Customer Success Account Mgmt IC2

Microsoft· Customer Success Account Mgmt
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Hybrid (Germany)€55.4k - €88.8kfull-timePosted 1mo ago

About the role

Customer Success Account Manager (CSAM) focused on building customer success, delivery management and technical capabilities to help customers realize value from Microsoft investments. Engages with customer stakeholders, participates in account and success planning, and coordinates Microsoft and partner resources around customer outcomes.

Responsibilities

  • You will learn customer, partner and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  • You will learn how to identify, navigate and communicate with key customer technical stakeholders at different levels and learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
  • You will grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
  • You will understand the organizational and customer success strategy as well as Microsoft technology and services and align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
  • You will support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work with guidance from more experienced colleagues.
  • You will embody our culture and values.

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  • OR equivalent experience

Skills

Required:Bachelor's DegreeExperience in customer success or related fields
Nice to have:Microsoft or competitor certification in relevant technologies (e.g., Azure, 365)
Last updated Sep 10, 2026. Interested? Apply on the company site.

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