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Senior Manager, Coach & Instructor Enablement

Multiverse· Operations
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Hybrid (London)ContractPosted 1mo ago

About the role

Senior Manager, Coach & Instructor Enablement role to enhance delivery organisation effectiveness by building and leading enablement capabilities for coaches and instructors across learner programmes. FTC 14 months, hybrid London, leading a team of six specialists to support thousands of learners.

Responsibilities

  • Set the direction and deliver results.. Define the owner, mandate and measures for each pillar, help prioritise and sequence work, and make trade-offs needed to deliver the greatest business impact.
  • Build Enablement Operations SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it.
  • Prioritise and re-prioritise without drama. Run a single visible enablement roadmap, say no clearly, and re-sequence when delivery data, business need or regulatory change demands it.
  • Delivering through other teams. Partner with Learning on programme and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement.
  • Close the feedback loop with Delivery Leadership. React to performance trends from monthly calibration, observations and delivery data.
  • Lead and develop six specialists through regular 1:1s, feedback, and clear individual measures.

Qualifications

  • A proven track record of balancing cross functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.
  • A demonstrable operator. You have taken something loosely defined and made it run: clear owners, measures, cadence, reporting. You are comfortable in the detail and you finish things.
  • Fluent cross-functionally. You have delivered outcomes that depended almost entirely on teams you did not manage, and you can explain exactly how.
  • Comfortable in ambiguity and shifting priorities. You decide on incomplete information, name the risk you are accepting, and change course without losing momentum or the team's confidence.
  • Data-led. You use performance data to decide where to intervene and to hold others accountable.
  • AI-native operator. You build cadences that use AI to do the collating and chasing, so the process scales with the team rather than growing headcount alongside it.
  • Experience of enablement, L&D, capability building, delivery operations or quality in an at-scale frontline organisation.
  • Apprenticeships, regulated education or another regulated delivery environment is a strong advantage. You can hold quality, compliance and pace at the same time.
  • Excellent written and verbal communication. You can write the one-pager a senior leader acts on, and run the calibration session a coach finds useful.

Skills

Required:Delivery management and alignmentOperational leadershipCross-functional collaborationData-driven decision makingEnablement / L&D / delivery operations
Nice to have:Regulated education delivery

Benefits

  • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
  • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
  • Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
  • Space to connect - weekly catch-ups, seasonal celebrations, and a stocked kitchen
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Multiverse

Upskilling platform for AI and tech adoption

We’re building a world where tech skills unlock people’s potential. We deliver professional apprenticeships to boost productivity and upskill talent for jobs of the future.

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