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Director of Enterprise Technology

Multiverse· Engineering
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Hybrid (London)Full-timePosted 1mo ago

About the role

Director of Enterprise Technology at Multiverse, an AI/Tech upskilling platform, owning end-to-end IT strategy and operations to scale from a fast-growing startup to IPO readiness. AI-native leadership focusing on automation, security, auditable processes, and scalable IT services for 1,000+ employees.

Responsibilities

  • BAU IT Operations: manage in-house IT support for 1,000+ employees, ensure seamless onboarding/offboarding, incident handling, and adherence to SLAs.
  • IT Systems Implementation: lead planning and delivery of tooling, integrations, identity and endpoint upgrades, automation, and controls for IPO readiness, executed as projects with minimal BAU disruption.
  • Leading the IT function: manage budget and roadmap, balance BAU vs. project work, drive continuous improvement, engage with execs/auditors/board.
  • Drive AI/automation across IT: identify manual processes to automate, build scalable workflows, and use AI for incident diagnosis, capacity forecasting, and estate evolution.
  • Raise operating standards: implement documentation, change management, and incident processes scalable for headcount growth and IPO scrutiny.
  • Build customer-focused partnerships with stakeholders to demonstrate IT value and ease of work for other leaders.

Qualifications

  • 7+ years in IT operations or IT leadership, including 3+ years as senior IT leader or leading multiple IT teams
  • Proven IT strategy and service delivery experience in a scaling organization with an in-house team
  • Experience selecting and managing software/tooling vendors (contracts, budget, renewals)
  • Track record of end-to-end systems/platform implementations while running BAU
  • Strong automation mindset with scripting (Python/Bash) or platforms like n8n, Zapier, Workato
  • Genuinely AI-native leader who uses AI daily and sets team expectations
  • Automation-as-core-business-driver mindset for headcount planning and strategic delivery
  • Solid technical foundation: identity management (Okta/EntraID/JumpCloud), endpoint management, Google Workspace
  • Comfort with trade-offs between run and change investments and communicating with execs
  • Excellent communication skills; calm under pressure; credible with end-users, vendors, auditors, and leadership
  • Process-minded with emphasis on documentation, change control, and continuous improvement
  • Full ownership experience: budget management, vendor negotiations, direct people leadership

Skills

Required:IT strategy and service deliveryAutomation and scriptingIdentity managementStakeholder managementBudget and vendor management

Benefits

  • Time off: 27 days holiday plus 5 discretionary days and 8 bank holidays per year
  • Health & Wellness: private medical insurance, medical cashback, life insurance, gym membership, Wellhub resources, Spill mental health support
  • Hybrid work: typically 3 days in-office per week (with exceptions for Coaches/Instructors)
  • Work-from-anywhere: up to 10 days per year
  • Social & culture: weekly catch-ups, seasonal celebrations, stocked kitchen
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Multiverse

Upskilling platform for AI and tech adoption

We’re building a world where tech skills unlock people’s potential. We deliver professional apprenticeships to boost productivity and upskill talent for jobs of the future.

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