← All roles

Bilingual Licensed Customer Service Agent (8am - 5pm CST)

Kin Insurance· Customer Support
Apply on company site
Remote$52kFull-timePosted 1mo ago

About the role

Bilingual licensed customer service agent providing fast, accurate, human support to homeowners across multiple states. Handles policies, payments, and coverage questions in high-volume environment. Active P&C license required; role involves phone, chat, and email support with potential Saturday shifts.

Responsibilities

  • Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
  • Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
  • Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
  • Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
  • Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
  • Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
  • Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

Qualifications

  • Active Property & Casualty (P&C) or Personal Lines insurance license (required)
  • Bilingual (Spanish-speaking) proficiency
  • 6+ months customer service experience in P&C (specifically, home insurance)
  • Experience working in a high-volume call center or customer support environment handling inbound calls
  • Hands-on experience servicing homeowners insurance policies
  • Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
  • Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
  • Demonstrated ability to work in a fast-paced, evolving environment with limited structure
  • Strong active listening skills and the ability to communicate with empathy and professionalism

Skills

Required:Customer serviceP&C insurance licensingBilingual Spanish

Benefits

  • RSU equity
  • 401(k) with company match up to 4%
  • Multiple medical plans, dental and vision
  • Company-funded HSA contributions
  • Company-paid life insurance and short-term disability
  • Employee referral bonuses
  • Long-term disability, critical illness, accident, legal, and pet insurance options
  • Mental health support and confidential counseling resources
  • 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays
  • Paid parental leave up to 14 weeks (birthing) / 8 weeks (non-birthing) at 100% pay
  • Career mobility and professional development budgets
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Kin Insurance

Affordable home insurance made easy

Kin Insurance offers easy, affordable homeowners insurance designed for your needs. Call today at 855-717-0022 or get an online quote now!

home insurancemobile home insurancecondo insuranceflood insurancesecond home insurancelandlord insurance
Company profileWebsite

More open roles at Kin Insurance