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Subscription & Billing Analyst (6 month contract)

PointClickCare· Finance
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Mississauga$26.44/hr - $29.81/hrContractPosted 1mo ago

About the role

Subscription & Billing Analyst serves as a primary Finance business partner to support internal groups and customers on financial transactions, with a focus on subscription management, data analysis, reconciliation, and end-to-end issue resolution.

Responsibilities

  • Conduct Case Analysis to determine action plan and ensure compliance. Review and interpret MSA terms and conditions and apply changes in accordance with customer contractual obligation.
  • Specific focus on large accounts that require multiple layers of data analysis with a high degree of accuracy, understanding transactional changes affecting subscriptions (e.g., P&P Migration) and presenting data clearly to key stakeholders.
  • Prepare reports to analyze account subscriptions and perform complex account reconciliations. Process financial transactions in both Salesforce and NetSuite.
  • Resolve billing disputes, process subscription corrections, perform product cancellations, customer subscription termination and all related subscription management changes.
  • Prepare credit analysis and rationale for Management approval in accordance with company credit policy. Create credit memos, process Re-Bills, and deliver to customer.
  • Identify, analyze, and interpret billing anomalies, process amendments while working with Customer Success and Professional Services
  • Effectively communicate with business partners to facilitate various aspects of the subscription management process and changes.
  • Ad hoc analysis around initiatives such as Single Source of Truth (SSOT) and Data governance; explain variances to teams building backend logic.

Qualifications

  • A minimum of 2-3 years’ experience in finance and/or operations, process improvement, financial analysis, or related roles emphasizing root cause analysis and controls.
  • Knowledge of subscription-based billing in a SaaS environment is a plus.
  • Advanced Microsoft Office and PowerPoint skills.
  • Strong understanding of Quote-to-Cash processes including products, pricing, discounting, quoting, booking, order fulfillment, MSA, billing, amendments, and renewals.
  • Demonstrated academic aptitude, problem solving, strategic and critical thinking, and strong written and oral communications skills.
  • Strong analytical and organizational skills; comfortable with large volumes of complex data from multiple source systems and presenting findings to senior management.
  • Ability to manage multiple cases and projects concurrently.

Skills

Required:Finance and accounting basics for subscription/BillingMicrosoft Office Suite (Advanced)Salesforce and NetSuite
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
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