← All roles

Account Manager, Enterprise

Airwallex· Enterprise Business
Apply on company site
IL - Tel AvivFull-timePosted 1mo ago

About the role

Account Manager on the Enterprise team responsible for managing a portfolio of strategic enterprise customers, driving adoption, renewals, and expansions, and coordinating cross-functional teams to deliver value across Airwallex’s product suite.

Responsibilities

  • Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex's product suite
  • Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities
  • Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention
  • Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities
  • Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success
  • Be proactive in identifying and solving client challenges before they become risks
  • Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets
  • Ensure the best possible customer experience throughout onboarding and beyond

Qualifications

  • Fluent written and spoken English and Hebrew
  • 5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts
  • A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions
  • Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders
  • Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally
  • Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives
  • Technically minded, with prior experience in API sales or account management for a similar organisation
  • Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions

Skills

Required:Account managementStrategic account planningNegotiationCross-functional collaborationCRM/data analysis
Last updated Oct 7, 2026. Interested? Apply on the company site.
Airwallex logo

About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

PaymentsBankingFinancialGlobal
Company profileWebsite

More open roles at Airwallex