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Account Manager, SME & Growth

Airwallex· SME & Growth Business
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NZ - AucklandFull-timePosted 1mo ago

About the role

Account Manager role within Airwallex's SME team focusing on a portfolio of 150-300 customer accounts, primarily upselling, cross-selling and building multi-stakeholder relationships across the product pillars: Collect, Manage & Spend.

Responsibilities

  • Build deep relationships with your portfolio to best understand customer needs & provide value-based solutions utilising our range of products and services.
  • Achieve revenue targets by focusing on input metrics to deliver the relevant outputs. We have a framework that works, but we also want this individual to bring themself to the role & drive success in how it best works for them utilising the best tools available .
  • Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving.
  • Build relationships with internal stakeholders to share customer insights & help build out the roadmap of products from this.

Qualifications

  • You have Account Management experience - at least 2-3+ years of B2B experience managing and growing technology/fintech relationships with a large book of accounts.
  • You have worked previously with complex sales, feeling comfortable selling to C-level executives.
  • You are a relationship builder – you build meaningful, collaborative relationships with all you work with internally and externally.
  • You can speak to anyone – you have exceptional communication skills and are comfortable conversing with people of all backgrounds and domains.
  • You are a problem solver – you look for creative solutions, understand new products, and ask the right questions before figuring out a solution. You can easily simplify complexity for others.
  • You want to build something great – you should be resilient, driven, creative, patient but persistent, adaptable, and work well under pressure.
  • You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets.
  • You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation.

Skills

Required:Account ManagementSales & Relationship BuildingCommunication
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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