← All roles

Manager, Sales Development, SME & Growth

Airwallex· SME & Growth Business
Apply on company site
HK - Hong Kong SARFull-timePosted 1mo ago

About the role

Based out of our Hong Kong office, this role leads and scales a team of Sales Development Representatives (SDRs) responsible for generating and qualifying leads to build Airwallex’s Hong Kong SME / Start Up sales pipeline. SDR Manager will coach a high-performing team, design demand generation strategies, refine value proposition, and develop tools/assets to improve early sales funnel metrics.

Responsibilities

  • Own the day-to-day SDR operating rhythm, including hiring, onboarding, ramp plans, 1:1s
  • Monitor pipeline quality and conversion metrics, and ensure each SDR has the tools, training, and support required to consistently achieve their target.
  • Lead, coach, and scale a team of SDRs initiating contact with potential customers through multi-channel outreach and structured customer journey touch points.
  • Drive team performance to consistently move high-quality leads through the funnel, connect them with salespeople, and secure qualified meetings.
  • Train and guide SDRs on developing prospect relationships, using effective questioning techniques to uncover needs, and preparing seamless hand-offs to the sales team.
  • Oversee CRM activity, contact management, and pipeline accuracy to ensure precise reporting and forecast predictability.
  • Strategize and test innovative outreach methods, cadence structures, and best practices to continually lift conversion metrics.
  • Establish and document operational best practices as the Hong Kong SDR team grows and evolves.
  • Collaborate closely with Marketing leadership to provide field insights, refine targeting, and align messaging with target audience needs.
  • Partner with Account Executive leaders to optimize the handover process, SLA adherence, and first-call conversion rates.

Qualifications

  • Proven Leadership: Minimum of 7 years of relevant sales or business development experience, with at least 3 years in a direct managerial role leading high-volume SDR or outbound sales teams.
  • Target-Oriented: Motivated by stretch revenue targets, team quotas, and building high-reward, performance-driven sales cultures.
  • Customer-Focused: Passionate about understanding prospect businesses and using data-driven insights to coach your team through complex problem-solving.
  • Process-Driven: Adept at designing, documenting, and enforcing scalable sales development procedures to maintain high efficiency and quality.
  • Team Leader & Collaborator: Exceptional track record of recruiting, mentoring, and retaining top talent while fostering strong cross-functional partnerships.
  • Master Prioritizer: Strong strategic judgment to manage team workload, allocate resources effectively, and prioritize top revenue-driving activities.
  • Obsessively Curious: Analytical mindset that digs deep into operational metrics, conversion bottlenecks, and prospect insights to continuously refine strategy.
  • Superior verbal and written communication skills with strong presentation abilities.
  • Deep domain interest or direct experience in fintech, SaaS, or financial services.
  • Self-starter capable of driving direction and team stability within a hyper-growth environment.

Skills

Required:LeadershipSales development / SDR managementPipeline managementMulti-channel outreachCRM tooling (e.g., Salesforce, HubSpot)Communication
Last updated Oct 7, 2026. Interested? Apply on the company site.
Airwallex logo

About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

PaymentsBankingFinancialGlobal
Company profileWebsite

More open roles at Airwallex