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Customer Support Associate

Numeric· Solutions
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Hybrid (New York)$100k - $145kFull-timePosted 1mo ago

About the role

Front-line customer support role for Numeric’s accounting-focused data platform. Owns triage, diagnosis, and end-to-end resolution of customer issues, with a hands-on approach to shipping fixes and deriving product insights from support signals.

Responsibilities

  • Own the queue and its outcomes. Accountable for how fast and how well customer issues get resolved, with clear ownership, hypotheses, and next steps.
  • Diagnose like a finance engineer, reproduce issues, query data, read logs, and trace ERP integration failures; for well-understood bugs, ship fixes using AI coding agents with engineering review.
  • Turn support into product signal by routing issues to Product/Engineering with evidence, focusing on recurring themes and preventing ticket categories.
  • Own incidents, including timelines, communications, coordination with engineering, and close-out; build monitoring and early-warning signals to prevent recurrence.
  • Build the support engine by designing systems that absorb repeat volume (AI agents, knowledge base, internal tooling, product changes), and defining severity and escalation standards.

Qualifications

  • Accounting Foundation: 3-6 years of accounting experience with fluency in monthly close, reconciliations, and financial reporting, or prior technical support/solutions/implementation experience at a B2B SaaS company serving finance buyers. Depth in areas like revenue recognition, procure-to-pay and accruals, multi-entity/multi-currency consolidation, cash and bank reconciliation, or audit readiness and controls. CPA a strong plus.
  • Proactive Problem Solving: Ability to proactively investigate and resolve issues rather than handing off.
  • Technical Instincts Without the CS Degree: Familiarity with SQL, APIs, logs, and stack traces; interest in system mechanics beyond the UI.
  • AI Fluency & Bias for Action: Experience using AI tools in daily work and openness to applying AI agents to automate problems.
  • Written Communication Under Pressure: Clear, honest communication with customers during stressful periods, acknowledging when fixes are not yet time-bound.
  • Judgment When Everything Is Urgent: Ability to distinguish urgent vs. loud tickets and communicate prioritization.

Skills

Required:AccountingProblem SolvingSQLAPIs/IntegrationsCommunication

Benefits

  • Hybrid in-office first role in New York
  • Equity in compensation package (as part of total compensation)
  • Opportunity to work on AI-forward post-sales team and to grow accounting and engineering depth
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Numeric

AI-Powered Close Automation

With Numeric, leading teams organize their close, streamline reconciliations, and leverage AI for auto-drafted flux analysis and lightning-fast reporting.

AccountingAIAutomationFinancial Reports
Company profileWebsite

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