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Member of Technical Staff, Infrastructure Engineer

Vapi· Engineering
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Hybrid (San Francisco)$280k - $314kFull-timePosted 1mo ago

About the role

Senior/Staff-level software engineer focused on reliability and operability within a real-time voice platform. Part of a dedicated SRE profile on the Infrastructure team, building tooling, improving observability, and driving reliability improvements at scale.

Responsibilities

  • 30 Days: Learn Vapi’s architecture, production environment, incident history, and reliability practices. Build context with the Infrastructure and product engineering teams, then contribute an initial operational or reliability improvement.
  • 60 Days: Own a reliability workstream across observability, incident response, capacity, performance, or production automation. Reduce manual work and improve how the team detects, understands, and responds to failures.
  • 90 Days: Become the go-to owner for a meaningful part of Vapi’s reliability surface. Deliver a durable improvement to failure prevention or recovery, and propose a roadmap for the next reliability investments.

Qualifications

  • You are a senior or staff-level software engineer with meaningful SRE, production engineering, or infrastructure experience in distributed systems.
  • You write production-quality software and have built reliability tooling or automation yourself, rather than relying only on operational process.
  • You have deep experience with observability, incident response, failure analysis, capacity, and the practices that keep production systems healthy.
  • You are comfortable with Kubernetes, networking, and cloud infrastructure, and you can debug across application and infrastructure boundaries.
  • You reason clearly about failure modes and can balance reliability investments with product and engineering velocity.
  • Experience with real-time networking or telephony, Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or a Google-style SRE environment is a strong plus.

Skills

Required:SRE / Production EngineeringObservabilityIncident Response & PostmortemsKubernetesNetworkingCloud Infrastructure
Nice to have:Real-time Networking / Telephony (plus)Envoy / Postgres / Redis / Kafka / Aurora / ClickHouse (plus)

Benefits

  • Real stake: base salary of $280,000 to $314,000 and excellent equity ownership
  • Comprehensive health coverage: medical, dental, and vision plans
  • Team love: quarterly off-sites
  • Flexible time off: take what you need
  • More: catered meals, transportation, gym, and a $10k annual L&D budget
Last updated Sep 17, 2026. Interested? Apply on the company site.
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