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Head of Client Impact

BlueAlpha· Operations / Client Success
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Hybrid (London, San Francisco, New York)$122k - $255kfull-timePosted 1mo ago

About the role

Senior leadership role responsible for guiding how clients allocate marketing budgets, embedding with client teams, and shaping scalable delivery and product feedback based on field learnings.

Responsibilities

  • Deliver the work itself, impeccably. You own the quality of the analysis, the clarity of the recommendation, and the tone of every client interaction. When an engagement needs to be exceptional, you step in yourself.
  • Own the client's change management. Insight is the easy half. The hard half is moving budget, rewriting internal narratives, and getting stakeholders to agree. Build the frameworks and the hands-on support that make those changes hold.
  • Hold the executive relationship. Build direct relationships with client CEOs, CFOs, and CROs that function as partnerships. Know their business and our methodology well enough to be useful in their own strategy discussions.
  • Mature the forward-deployed playbook. Turn today's early playbooks into a documented delivery model with real standards. Replace improvisation with something a larger team can run.
  • Partner with product on two fronts. Decide which parts of the playbook software should absorb. Feed the causal variables you find in the field into what the platform covers next. You are one of product's most important sources of signal.
  • Own retention and expansion. Build the forecasting, segmentation, and account health discipline behind NRR and GRR. Own renewal and expansion strategy with sales and finance.
  • Build the team. Hire against the standard you set, then develop those people into stronger operators.
  • Be the client's voice inside BlueAlpha. Bring back where clients win, where they stall, and what they keep asking for. Turn it into input that shapes roadmap, positioning, and company strategy.

Skills

Required:Executive-facing client deliveryChange managementRelationship management with C-suite
Nice to have:Product and delivery collaboration
Last updated Oct 15, 2026. Interested? Apply on the company site.

About BlueAlpha

The AI-Native Marketing Hub

BlueAlpha combines agentic measurement, intelligent budget optimization and automated execution, turning your marketing stack into a self-optimizing engine. Built by the team that created these systems at Tesla.

MarketingAIMeasurementBudget OptimizationAutomation
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