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Dynamics 365 Sales & Service Solution Engineer

Microsoft· Solution Engineering
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Tokyofull-timePosted 1mo ago

About the role

Pre-sales engineering role focused on Dynamics 365 Sales & Service and related Microsoft solutions, with emphasis on Contact Center, Customer Service, AI Agents, Copilot Studio, and Power Platform. Responsible for technical engagement, demonstrations, PoCs, and collaboration with sales, partners, and internal teams to articulate how Microsoft Dynamics 365 and adjacent technologies solve customer business challenges, drive AI transformation, and win technical decisions.

Responsibilities

  • Own the technical win for Dynamics 365 Sales ＆ Service opportunities across Japan Accounts — from first executive briefing to signed deal.
  • Lead customer envisioning sessions, solution demos, POCs, and Proof-of-Value engagements; translate business problems into compelling "art of the possible" stories.
  • Partner with account executives on account planning, qualification, RFP/RFI responses, pricing strategy, and competitive positioning against Salesforce, ServiceNow, ZenDesk, HubSpot, FastHelp, and others.
  • Deliver executive briefings to CFOs, COOs, CIOs at Japan HQ and overseas entity leadership.
  • Handoff qualified, technically-validated opportunities to SI partners for implementation; you do not lead the delivery.
  • Demonstrate AI Agent solutions across Dynamics 365 Sales, Customer Insights, Customer Service, Contact Center, Field Service; present Copilot Studio and integrated Microsoft platform storytelling.
  • Engage with SI partners and ISVs to enable pre-sales, co-present at customer meetings, and drive joint pipeline.
  • Represent Microsoft at external events and provide feedback to product teams from customer engagements.

Qualifications

  • Technical pre-sales or technical consulting experience (≥3 years)
  • Proven technical knowledge of Dynamics 365 Sales, Customer Insights, Customer Service, and Field Service or equivalent enterprise CX/CRM solutions
  • Experience with competing CX/CRM platforms (e.g., Salesforce, ServiceNow, ZenDesk, HubSpot, Five9, Genesys, Avaya)
  • Track record of leading solution strategy throughout the opportunity lifecycle
  • Demonstrated differentiated solution value and competitive advantage
  • Experience delivering customer-facing technical demos to enterprise decision makers
  • Fluent Japanese (speaking and writing)
  • Experience collaborating with sales leaders to build and close pipeline
  • Strong collaboration skills with cloud-based customer solutions and partner ecosystems
  • Experience in presales/consulting within Business Applications domain

Skills

Required:Technical pre-salesDynamics 365 Sales
Nice to have:Customer CX platforms

Benefits

  • Not specified in description
Last updated Sep 17, 2026. Interested? Apply on the company site.

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