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AI Business Process Specialist, Public Sector

Microsoft· Solution Area Specialists
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Vancouver, CanadaCA$103.5k - CA$170.7kfull-timePosted 1mo ago

About the role

Join Microsoft Canada's AI Business Process (AIBP) Specialist team to drive end-to-end business transformation for Canada’s public sector, focusing on CRM, ERP and low-code solutions for Western Canada’s provincial governments and public health accounts. Lead customer engagements across the full sales cycle with executive visibility and collaboration across partners to deliver One Microsoft outcomes.

Responsibilities

  • Qualifies and advances sales opportunities using the Microsoft Customer Engagement Methodology (MCEM), applying established sales frameworks, AI-powered insights, and best practices to drive customer outcomes.
  • Collaborates across the Account Team Unit (ATU), Customer Success Unit (CSU), Global Partner Solutions (GPS), Industry Solutions Delivery (ISD), and partner ecosystem to orchestrate opportunities throughout the sales lifecycle.
  • Builds trusted relationships with customer and partner stakeholders, gaining alignment on business priorities, transformation goals, success criteria, and desired outcomes.
  • Drives customer-centered sales strategies that align Microsoft Security and AI solutions to customer priorities, accelerating digital transformation while maintaining trust, compliance, and security standards.
  • Engages partners throughout the sales process to strengthen co-sell motions, increase partner attach, and accelerate customer value realization.
  • Reviews customer and partner feedback, identifies risks, and develops action plans to improve customer satisfaction, engagement, and business outcomes.
  • Identifies, qualifies, and advances opportunities to grow Microsoft solution adoption, consumption, and revenue within an assigned territory or customer portfolio.
  • Leverages AI-driven insights, consumption data, renewal signals, usage trends, and market intelligence to prioritize opportunities and maximize impact.
  • Maintains pipeline accuracy and forecasting discipline using Microsoft sales systems, tools, and processes to ensure predictable business performance.
  • Partners with internal stakeholders to review pipeline health, assess risks, and execute strategies that support achievement of sales and consumption targets.
  • Monitors customer adoption and utilization trends to identify expansion opportunities, drive solution value realization, and improve renewal outcomes.
  • Coordinates partner and cross-functional resources to accelerate deal progression and ensure seamless handoffs across the customer lifecycle.
  • Develops and executes sales strategies aligned to customer business objectives, market opportunities, and solution area priorities.
  • Applies market intelligence, whitespace analysis, and predictive insights to identify growth opportunities, competitive differentiators, and emerging customer needs.
  • Partners across Microsoft teams to design and position AI- and cloud-powered solutions that support customer transformation initiatives.
  • Contributes to territory planning and execution by identifying gaps, driving market engagement, and aligning sales motions to strategic priorities.
  • Evaluates industry trends, customer challenges, and competitive dynamics to inform business decisions and strengthen Microsoft's market position.
  • Drives cross-functional collaboration to deliver integrated customer solutions that advance business outcomes and accelerate innovation.
  • Serves as a trusted advisor to customer stakeholders by connecting business priorities with Microsoft AI, Security, and Cloud solutions.
  • Leads customer conversations to identify, prioritize, and accelerate opportunities that deliver measurable business value.
  • Aligns customer transformation strategies with Microsoft capabilities to enable successful adoption, realization, and expansion of solutions.
  • Influences decision makers through business value discussions, strategic insights, and outcome-focused engagement.
  • Builds executive-level relationships that foster long-term customer success, advocacy, and growth.
  • Ensures all customer engagements reinforce Microsoft's commitment to security, responsible AI, compliance, and trusted partnerships.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.

Skills

Required:Customer EngagementSales Opportunity Management
Last updated Sep 17, 2026. Interested? Apply on the company site.

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