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AI Business Process Specialist, Multi Industry

Microsoft· Solution Area Specialists
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Vancouver, BCCA$103.5k - CA$170.7kfull-timePosted 1mo ago

About the role

Join Microsoft Canada's AI Business Process (AIBP) Specialist team to drive end-to-end business transformation for Western Canada across multiple industries, delivering CRM, ERP and low-code solutions with executive visibility and cross-functional collaboration.

Responsibilities

  • Qualifies and advances sales opportunities using the Microsoft Customer Engagement Methodology (MCEM), applying established sales frameworks, AI-powered insights, and best practices to drive customer outcomes.
  • Collaborates across the Account Team Unit (ATU), Customer Success Unit (CSU), Global Partner Solutions (GPS), Industry Solutions Delivery (ISD), and partner ecosystem to orchestrate opportunities throughout the sales lifecycle.
  • Builds trusted relationships with customer and partner stakeholders, gaining alignment on business priorities, transformation goals, success criteria, and desired outcomes.
  • Drives customer-centered sales strategies that align Microsoft Security and AI solutions to customer priorities, accelerating digital transformation while maintaining trust, compliance, and security standards.
  • Engages partners throughout the sales process to strengthen co-sell motions, increase partner attach, and accelerate customer value realization.
  • Reviews customer and partner feedback, identifies risks, and develops action plans to improve customer satisfaction, engagement, and business outcomes.
  • Identifies, qualifies, and advances opportunities to grow Microsoft solution adoption, consumption, and revenue within an assigned territory or customer portfolio.
  • Leverages AI-driven insights, consumption data, renewal signals, usage trends, and market intelligence to prioritize opportunities and maximize impact.
  • Maintains pipeline accuracy and forecasting discipline using Microsoft sales systems, tools, and processes to ensure predictable business performance.
  • Partners with internal stakeholders to review pipeline health, assess risks, and execute strategies that support achievement of sales and consumption targets.
  • Monitors customer adoption and utilization trends to identify expansion opportunities, drive solution value realization, and improve renewal outcomes.
  • Coordinates partner and cross-functional resources to accelerate deal progression and ensure seamless handoffs across the customer lifecycle.
  • Develops and executes sales strategies aligned to customer business objectives, market opportunities, and solution area priorities.
  • Applies market intelligence, whitespace analysis, and predictive insights to identify growth opportunities, competitive differentiators, and emerging customer needs.
  • Partners across Microsoft teams to design and position AI- and cloud-powered solutions that support customer transformation initiatives.
  • Contributes to territory planning and execution by identifying gaps, driving market engagement, and aligning sales motions to strategic priorities.
  • Evaluates industry trends, customer challenges, and competitive dynamics to inform business decisions and strengthen Microsoft's market position.
  • Drives cross-functional collaboration to deliver integrated customer solutions that advance business outcomes and accelerate innovation.
  • Serves as a trusted advisor to customer stakeholders by connecting business priorities with Microsoft AI, Security, and Cloud solutions.
  • Leads customer conversations to identify, prioritize, and accelerate opportunities that deliver measurable business value.
  • Aligns customer transformation strategies with Microsoft capabilities to enable successful adoption, realization, and expansion of solutions.
  • Influences decision makers through business value discussions, strategic insights, and outcome-focused engagement.
  • Builds executive-level relationships that foster long-term customer success, advocacy, and growth.
  • Ensures all customer engagements reinforce Microsoft's commitment to security, responsible AI, compliance, and trusted partnerships.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.

Skills

Required:Microsoft Customer Engagement Methodology (MCEM)Sales cycle orchestration
Last updated Sep 17, 2026. Interested? Apply on the company site.

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