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Senior Program Manager - CTJ - Top Secret

Microsoft· Consulting Project Management
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Washington, DC, Los Angeles, CA, Denver, CO$101.8k - $193.8kfull-timePosted 1mo ago

About the role

Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Applies advanced knowledge across project management principle areas to drive delivery, mentorship, and knowledge sharing across teams on projects of medium to high complexity.

Responsibilities

  • Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management while ensuring adherence to security best practices in partnership with Solution Area SMEs.
  • Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.
  • Contributes to consumption activities to help customers realize full value of their purchases and manages delivery forecast.
  • Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are anticipated, identified, and managed.
  • Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure; manages areas of fiscal responsibility within project portfolio.
  • Demonstrates accountability for the financial health of a project or program, identifies opportunities to accelerate consumption, owns backlog risk management, and conducts next step proposals.
  • Looks for opportunities to maximize timely cloud consumption and accelerates delivery or prevents delays.
  • Applies advanced project management knowledge to execution and delivery; mentors colleagues and shares lessons learned.
  • Drives timely project closure by ensuring completion of project sign-off tasks and conducts closeout activities, including lessons learned and IP improvements.
  • Facilitates contracting for customer and partner resources, supports fixed-fee subcontractor contracts, and oversees amendments and invoicing processes.
  • Balances needs across projects, collaborates with resource managers and delivery centers for integrated planning.
  • Engages in pre-sales for medium-impact projects and ensures ISD DCPS package is included.
  • Engages with customer stakeholders to resolve escalations and manage expectations with political sensitivity.
  • Ensures compliance with confidentiality, privacy, and security requirements and contributes to knowledge sharing to build compliance capability.

Qualifications

  • Bachelor's Degree in related field AND 3+ years experience in project management OR equivalent experience.

Skills

Required:Project managementStakeholder managementFinancial managementRisk management
Last updated Sep 17, 2026. Interested? Apply on the company site.

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