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Technical Support Engineer - Azure Cloud

Microsoft· Technical Support Engineering
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Tokyo, Japan, Osaka, Japanfull-timePosted 1mo ago

About the role

Technical Support Engineer for Azure Platform within the Customer Service & Support (CSS) organization, focusing on Commercial Technical Support. Responsible for owning, troubleshooting, and solving customer technical issues on Microsoft Azure Platform, defining and implementing support services, and communicating feedback to internal teams to improve Azure support capabilities.

Responsibilities

  • Provide Azure Platform support to customers and collaborate to resolve technical issues.
  • Identify Pain Points in technical support and relay feedback to Technical Advisors and internal teams.
  • Work with product groups (PG) and Azure Supportability PMs to implement requests, determine readiness needs, and coordinate with Training PMs and Tech Leads to ensure readiness of the support team.
  • Engage with technology-specific depth queues for incident resolution when required.
  • Ensure KPIs such as Customer and Partner Experience (CPE), time to resolution/escalation, and competitive response time are met.
  • Maintain and advance technical skills through ongoing readiness and platform training; contribute to creating future Microsoft cloud support capabilities.

Qualifications

  • Japanese: fluent in reading, writing, and speaking
  • English: reading/writing essential; intermediate conversational level
  • Business-level Japanese communication skills with understanding of Japanese culture and customer expectations
  • Leadership to handle technically challenging or politically sensitive customer situations
  • Strong customer interaction and information gathering abilities; ability to explain actions and build trust
  • Demonstrated troubleshooting skills
  • Cross-team collaboration
  • Logical and critical thinking
  • Passion for technology and customer support
  • Understanding of cloud vs. on-premises computing; basic cloud computing fundamentals
  • 2-5 years of customer-facing support experience
  • Willingness for 24x7 on-call or emergency support occasionally
  • VMware certification desirable
  • Degree in Computer Science or equivalent experience

Skills

Required:Azure IaaSVMware virtualizationWindows/Linux OSNetworking

Benefits

  • Not specified in description
Last updated Sep 17, 2026. Interested? Apply on the company site.

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