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Data Center Critical Environment Technician Manager

Microsoft· Critical Environment Ops
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Sydney, Australiafull-timePosted 1mo ago

About the role

Data Center Critical Environment Technician Manager for Microsoft CO+I, overseeing critical environment operations, equipment maintenance, incident response, and safety culture within a large global datacenter portfolio.

Responsibilities

  • Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently.
  • Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
  • Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms.
  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders.
  • Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.
  • Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.
  • Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.
  • Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate.
  • Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise
  • Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
  • Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns.
  • Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
  • Advises entry-level colleagues on inspection and supervision issues.
  • Provides consultation to lower-level colleagues in troubleshooting systems and problems
  • Understand, follow, ensures, and coaches team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.
  • Proactively ensures safety and security requirements are followed and met for the work of themselves and others.
  • Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
  • Assesses and identifies appropriate resources and equipment necessary to fully support EH&S objectives.
  • Participates in required meetings, trainings, and necessary handoffs.

Qualifications

  • High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
  • Background Check Requirements: Microsoft Cloud Background Check; Citizenship Verification (Australian Citizenship with valid Australian passport); NV1/2, PV Clearance Assessment may be required.
  • Preferred Qualifications: 6+ years mission critical services experience or relevant education and 5+ years experience; 1+ year people management experience; 1+ year in a specialized area (e.g., mechanical, electrical, controls).

Skills

Required:Leadership and people managementEquipment and systems troubleshootingCMMS and work order managementIncident response and root-cause analysis
Last updated Sep 17, 2026. Interested? Apply on the company site.

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