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Enterprise Customer Success Manager

Samsara· Customer Success
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Remote$97.9k - $131.6kfull-timePosted 1mo ago

About the role

Remote role for Enterprise Select Customer Success Manager focused on largest, complex customers to drive adoption, align long-term goals, and position Samsara as the strategic platform for multi-year business transformations.

Responsibilities

  • Be on the front lines to ensure our largest customers increase safety, efficiency, and sustainability by translating deep knowledge of the Samsara platform into strategic results across industries.
  • Lead strategic customer engagements to understand current operations, propose workflow transformations, and architect joint success plans with metrics and timelines.
  • Orchestrate executive business reviews with customer decision-makers to anticipate risks and align multi-year transformations with Samsara’s roadmap.
  • Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
  • Champion and embed Samsara’s cultural principles as we scale globally.

Qualifications

  • 6+ years of work experience in Senior Customer Success, Account Management, or strategic consulting roles.
  • Mastery of priority management and emotional intelligence to lead Fortune 500 partnerships in high-visibility environments.
  • Proven ability to anticipate obstacles and resolve challenges with foresight and diplomatic poise.
  • Ability to build trust and communicate effectively with executives, technical teams, and end-users.
  • Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.
  • Bachelor’s degree from a 4-year institution.
  • Willingness to travel up to 25-40%.

Skills

Required:Strategic account managementExecutive stakeholder managementCross-functional collaboration

Benefits

  • Total Rewards package including base salary, performance-based bonus/variable pay, and equity (for eligible roles).
  • Flexible, employee-led remote model with professional development stipend and comprehensive health and parental leave plans.
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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