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Enterprise Customer Success Manager

Samsara· Customer Success
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Hybrid (Canada)CA$109.7k - CA$141.9kfull-timePosted 1mo ago

About the role

Remote Enterprise Customer Success Manager role in Canada focusing on post-implementation success for Samsara customers, aligning cross-functional teams (Sales, Support, Sales Engineering, Product) to ensure adoption, value realization, and long-term partnership.

Responsibilities

  • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with customers’ decision-makers and Samsara executive leadership to align on goals
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize product value
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses across various industries
  • Serve as a mentor to the wider Customer Success and Support teams
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales

Qualifications

  • 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
  • Strong priority management and high emotional intelligence
  • Travel: Customer travel is expected. Up to 25-40%
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem-solving skills
  • Proven track record of building trust and communicating with executives, Product and Engineering leadership, and day-to-day users
  • Initiative, fast-paced environment adaptability, and high performance standards
  • Diplomacy, tact, and poise under pressure when resolving customer issues
  • Bachelor’s degree from a 4-year institution

Skills

Required:Cross-functional collaborationCustomer success planningExecutive relationship management
Nice to have:Product capability storytellingMentoring and leadership

Benefits

  • Total Rewards including base salary, bonus/variable pay, and equity where eligible
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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