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Enterprise Customer Success Manager II

Samsara· Customer Success
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Remote$111.6k - $168.8kFull-timePosted 1mo ago

About the role

Remote-based Enterprise Customer Success Manager role focused on Samsara’s largest Fleet customers, driving strategic partnership, success plans, executive reviews, cross-functional collaboration, and ongoing adoption of Samsara platform.

Responsibilities

  • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests
  • Serve as a mentor to the wider Customer Success teams
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Qualifications

  • 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
  • Experience supporting Enterprise SaaS and/or Fortune 500 companies
  • Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem-solving skills
  • Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution
  • Customer travel is expected up to 25-40%.

Skills

Required:Relationship managementStrategic account managementExecutive business reviews
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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