Customer Success Manager - Korea
Hybrid (Seoul)Full-timePosted 4w ago
About the role
CSM role within Speak for Business (S4B) in Korea, owning a portfolio of direct B2B customers to drive onboarding, engagement, renewals, and ROI demonstrations; hybrid, full-time, Seoul-based.
Responsibilities
- Own a portfolio of direct B2B accounts, driving renewal, retention, and learner engagement across your book
- Onboard new customers and their admins - get programs launched fast and get learners active in the first weeks
- Monitor usage data proactively, spot at-risk accounts and low-engagement learner cohorts before they become problems, and run targeted interventions
- Deliver clear, data-backed business reviews that show customers the ROI of their program and what to do next
- Partner with Marketing on engagement campaigns and challenges that lift activation and weekly active use
- Spot expansion signals (new teams, new use cases, more seats, etc.) and partner with Sales to pursue them
- Be the customer's voice internally: summarize product gaps and recurring pain clearly for Product and Engineering
- Keep your accounts, renewals, and activity clean in HubSpot so the whole team can forecast reliably
Qualifications
- 3+ years in Customer Success or Account Management in B2B SaaS, with your own book of business and results you can speak to on retention and engagement
- Native or near-native fluency in Korean and business proficiency in English - daily collaboration with Speak's global team should not be a blocker to getting things done
- Comfort with data: you can pull usage numbers, spot the story in them, and turn that into a recommendation a customer will act on
- Strong customer communication: you can run a QBR with a corporate stakeholder and stay composed when a customer is unhappy
- Reliable execution across many accounts at once, with the judgment to know what to escalate and what to solve yourself
- A builder's instinct: you improve the process you're handed instead of just working around it
Benefits
- Not specified in the description
Last updated Sep 23, 2026. Interested? Apply on the company site.
About Speak
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