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Canada-Technical Program Manager (Technical Services, 8 Month-Contract)

PointClickCare· PointClickCare – Professional Services
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Remote$45/hr - $60/hrFull-timePosted 4w ago

About the role

Technical Program Manager within Technical Services responsible for managing Data Migration initiatives, project scheduling, capacity planning, delivery governance, and go-live readiness. Empathsize on process improvement, AI-enabled solutions, and stakeholder management in a fast-paced, customer-focused environment.

Responsibilities

  • Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
  • Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
  • Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
  • Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
  • Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
  • Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation.
  • Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
  • Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives.
  • Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making.
  • Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

Qualifications

  • Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
  • Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
  • Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
  • Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
  • Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools.
  • Experience working in production, SaaS, healthcare technology, or customer delivery environments.
  • Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency.
  • Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
  • Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
  • Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.

Skills

Required:Technical Program ManagementProject scheduling and capacity planningData Migration methodologies
Nice to have:AI/Automation tools
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
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