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Global Payroll Operations Specialist - Canada

Rippling· Operations
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Hybrid (Bangalore)full-timePosted 4w ago

About the role

Global Payroll Operations Specialist focusing on supporting Rippling’s customers across Canada, spanning payroll operations, compliance, and product execution to ensure accurate, scalable, audit-ready Canadian payroll operations and a positive customer experience.

Responsibilities

  • Own and execute recurring Canadian payroll operations, tax filings, remittances, reconciliations, and audits independently and with precision.
  • Manage operational timelines, resolve moderately complex payroll and compliance issues with minimal supervision, and surface risks early with clear recommendations.
  • Deliver high-quality customer communication and de-escalate complex cases through clear updates, accurate QA, and structured root-cause analysis.
  • Partner with Product Managers and Engineers to identify product gaps, address workflow breakdowns, and translate findings into scalable tooling and updated SOPs.
  • Liaise with Canadian federal and provincial agencies (CRA, Revenu Québec, Service Canada, WSIB) to resolve operational notices and maintain up-to-date expertise.
  • Maintain accurate Jira case documentation, workbooks, and evidence to ensure auditability and seamless cross-functional handoffs.

Qualifications

  • 2–5 years of experience in payroll, tax operations, or customer-facing operations, with deep knowledge of Canadian payroll, statutory deductions, filings, and 2026 regulations.
  • Working knowledge of Canadian payroll agency workflows (CRA, Revenu Québec, Service Canada, EHT, WSIB, RL-1s, ROEs, and tax notices).
  • Strong problem-solving and analytical skills, with a proven track record of managing deadline-driven work and resolving complex compliance issues independently.
  • Excellent written and verbal communication skills, including customer empathy and de-escalation abilities under pressure.
  • Ability to collaborate effectively across cross-functional teams, including Product, Engineering, Support, Tax Operations, and external government agencies.
  • Proficiency with spreadsheets for data reconciliations and audits; experience with Salesforce, Jira, Confluence, or Google Workspace is a plus.

Skills

Required:Canadian payroll knowledgePayroll agency workflowsProblem solving and analytical skillsCommunication

Benefits

  • Rippling is an equal opportunity employer.
  • Diverse and inclusive workforce commitment.
  • Reasonable accommodations for candidates with disabilities; email accomodations@rippling.com for assistance.
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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