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Enterprise Customer Success Manager

Rippling· Customer Success
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Remote$100k - $125kfull-timePosted 4w ago

About the role

Enterprise Customer Success Manager (internally titled Technical Account Manager) to serve as a strategic technical advisor for large, complex customers, owning a book of enterprise accounts and coordinating with product and engineering to resolve critical issues while driving adoption and renewals.

Responsibilities

  • Act as a trusted technical and strategic advisor across Rippling’s platform, including payroll, benefits administration, and HR
  • Provide proactive technical consultation to optimize workflows and increase adoption of new features
  • Serve as a primary escalation point for critical customer issues, coordinating with Support, Product, and Engineering for rapid resolution and root-cause analyses
  • Build long-term relationships by owning a book of about 20 clients and guiding them through open enrollment and year-end payroll filing
  • Identify and qualify add-on opportunities and support renewal negotiations with Account Managers
  • Master the Rippling product suite and understand how offerings integrate
  • Work directly with customers to understand core business needs and advise on effective Rippling solutions

Qualifications

  • 4+ years of experience in a technical, customer-facing role supporting 10-30 enterprise accounts at a B2B SaaS company
  • Demonstrated ability to manage a portfolio of enterprise accounts and adapt to changing responsibilities
  • Subject matter expertise in one or more: B2B SaaS, HR, Payroll, Benefits Administration, or IT
  • Exceptional problem-solving and technical troubleshooting skills
  • Strong written and verbal communication and ability to build customer relationships
  • Hands-on experience resolving complex customer escalations
  • Passion for training both customers and internal teams

Skills

Required:Technical troubleshootingAccount managementCross-functional collaborationCommunication

Benefits

  • competitive salary
  • variable pay
  • benefits
  • equity
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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