← All roles

Clinical Support Team Lead (Spain)

Dandy· Commercial
Apply on company site
Hybrid (Spain - Barcelona)€53k - €67kFull-timePosted 4w ago

About the role

Lead a multilingual, multi-site clinical support team for dental practices across Europe. Manage KPIs, optimize support processes, and collaborate with cross-functional teams to deliver high-quality customer and clinical support.

Responsibilities

  • Supervise and coach a distributed team of front-line lab technicians and CX Experts across multiple European locations
  • Lead across sites and languages: build consistent standards and a shared team culture
  • Own overall team performance and KPIs: manage team, coach, report on KPIs by site/language
  • Plan coverage across European time zones and languages to ensure first-contact resolution
  • Perform QA to audit and deliver actionable feedback, identify gaps, and build SOPs
  • Collaborate to localize SOPs for consistency across markets and languages
  • Identify operational bottlenecks and work with cross-functional partners to implement improvements
  • Use data and root cause analysis to resolve issues independently
  • Foster a positive, collaborative team environment across locations prioritizing customer experience and operational excellence

Qualifications

  • Professional fluency in Spanish and English (English is working language)
  • Based in or willing to relocate to Barcelona, and able to work from office 4 days per week
  • 2+ years of front-line leadership experience in customer service (startup/tech preferred)
  • 1+ years of direct people management or supervisory experience as a titled manager
  • Experience leading a distributed or multi-site team
  • Proven ability to manage and develop a team, driving measurable performance improvements
  • Customer service experience with ability to de-escalate and solve problems
  • Basic understanding of tech platforms and ability to learn new ones quickly; Zendesk experience preferred
  • Comfort operating in ambiguous, high-velocity environments with proactive, resourceful approach
  • Willingness to roll up sleeves and fix problems hands-on
  • Intellectual curiosity and data-driven mindset for performance analysis

Skills

Required:LeadershipCustomer serviceData analysis
Nice to have:Zendesk

Benefits

  • Healthcare
  • Dental
  • Mental health support
  • Parental planning resources
  • Retirement savings options
  • Generous paid time off
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

More open roles at Dandy