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Senior Customer Success Manager, Enterprise

Airwallex· Enterprise Business
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SG - SingaporeFull-timePosted 4w ago

About the role

Senior Customer Success Manager focused on cross-border payments for enterprise clients, responsible for maintaining and expanding relationships with Greater China merchants, driving growth in cross-border finance, and collaborating with product and R&D to optimize offerings.

Responsibilities

  • Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc.
  • Act as an expert to provide support in data analysis and optimization to promote clients’ business development.
  • Maintain client relationships and explore new business opportunities.
  • Drive the optimization or innovation of products, features, and processes.
  • In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.
  • Regularly follow up on the Greater China merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status.
  • Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.
  • Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.

Qualifications

  • 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises.
  • Detail-oriented, results-driven, with strong communication skills and logical thinking.
  • Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities.
  • Strong language expression skills both internally and externally (fluency in Mandarin and English required) with strong capabilities in information and data collection, data analysis, and data sensitivity.
  • Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.

Skills

Required:Client relationship managementData analysisKYC/KYB and transaction monitoringMandarin and English fluency
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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