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Senior Account Manager, Enterprise

Airwallex· Enterprise Business
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DE - MunichFull-timePosted 4w ago

About the role

Enterprise Account Manager responsible for managing a portfolio of strategic enterprise customers, driving renewals, upsells and cross-sells, and ensuring long-term value realization with Airwallex.

Responsibilities

  • Build trusted relationships across commercial, finance, operations, product and technology stakeholders, identifying opportunities to increase adoption, retain customers and expand their use of Airwallex’s products and markets.
  • Own strategic account planning, including customer objectives, stakeholder maps, risks, renewal plans and 12 to 18-month growth opportunities.
  • Lead renewals, commercial negotiations, upsell and cross-sell opportunities, using data and customer insight to improve retention and drive Net Revenue Retention.
  • Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities.
  • Coordinate escalations, onboarding and complex customer initiatives across Sales, Product Sales, Solutions Engineering, Product, Operations, KYC and Onboarding, Legal, Customer Success and other internal teams.
  • Maintain accurate CRM records, opportunity tracking and forecasts, while sharing customer feedback that can inform product, operational and go-to-market improvements.

Qualifications

  • 8+ years of sales or account management experience, including experience managing complex enterprise or strategic customer relationships.
  • A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions.
  • Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders.
  • Strong commercial, communication and negotiation skills, with the ability to simplify complex topics and build trusted relationships internally and externally.
  • Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives.
  • Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products. Experience with API-enabled products is an advantage.
  • Native German and English fluency required.

Skills

Required:Enterprise account managementRenewal and expansion negotiationStakeholder managementCross-functional collaborationCRM and forecasting
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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