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Senior Manager, Merchant Risk Operations, APAC [Relocation to Singapore]

Airwallex· Operations
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SG - Singapore, AE - Dubai, CN - Shanghai, NL - Amsterdam, IE - Dublin, US - Remote, TW - Taipei, CN - Shenzhen, UK - London, HK - Hong Kong SARSGD 155k - SGD 240kFull-timePosted 4w ago

About the role

Senior leadership role overseeing APAC Merchant Risk Operations within Airwallex, responsible for end-to-end operational performance, risk monitoring workflows, and collaboration with product, engineering, and global risk teams to evolve risk tooling and automation while aligning with enterprise risk appetite.

Responsibilities

  • Lead APAC Merchant Risk Operations team for Payments
  • Own end‑to‑end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact
  • Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region
  • Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations
  • Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM‑based workflows, analytics surfaces) for higher accuracy and efficiency
  • Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards
  • Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR
  • Proactive stakeholder management including risk, compliance, commercial, product etc.
  • Always challenge the status quo and continuously strive for operational excellence

Qualifications

  • 8+ years of experience in payments / fintech / acquiring with at least 3+ years people management experiences
  • Deep expertise in one or more of Merchant Risk: credit and fraud risk (reserves and exposure management); brand risk (AUP and compliance management)
  • Proven track record managing senior ICs in multi-location teams
  • Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast-moving, high-growth environment
  • A strong desire to learn about new payment trends and technologies
  • Bachelor’s degree or equivalent practical experience

Skills

Required:Merchant risk managementLeadership and people managementStakeholder management
Nice to have:Data analysis and dashboards

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements. All employees receive at least the statutory minimum for paid annual leave and public holidays, with many locations offering additional company-provided vacation days.
  • US-based benefits example includes medical, dental, vision insurance, 401(k), disability, life insurance, and well-being benefits, along with vacation and holidays
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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