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Technical Support Engineer

Airwallex· Operations
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UK - LondonFull-timePosted 4w ago

About the role

Technical Support Engineer role at Airwallex in London, UK, focusing on post‑integration technical support, incident management and customer communications for Airwallex products and services.

Responsibilities

  • Work directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices. External customers contact through tickets. Internal customers use different contact avenues depending on priority.
  • Conduct test scenarios for technical issues with code, software, hardware, devices and endpoints.
  • Install and configure test environments, payment APIs and ecommerce products.
  • Communicate technical issues to customers and internal departments.
  • Identify irregularities in functionality and unexpected behaviors with Airwallex products and services.
  • Develop in-depth technical information (sample code, log searching, FAQs) for distribution to customers.
  • Support the communication, response and coordination between clients and internal key stakeholders and senior leadership as part of our Global Incident Management process.
  • Complete occasional weekend work and holiday coverage as the business requires for on-call duties.

Qualifications

  • Bachelor's degree or above in Computer Science or relevant majors
  • Proven years of working experience in either programming, technical support, implementation or relevant jobs.
  • Excellent verbal and written communication skills, able to communicate clearly and appropriately with internal and customers.
  • Strong troubleshooting and problem-solving skills
  • Prioritisation, organisation and detail oriented on ticket handling, able to work on multiple urgent issues in parallel.
  • Must have sufficient technical knowledge to communicate with Engineering and Product teams
  • Strong willingness to provide exceptional customer service
  • Demonstrated quick learning of technology and new products
  • Experienced in the e-commerce, payment, fintech industry is a plus

Skills

Required:Programming or scriptingWeb TechnologiesAPIsSQL
Nice to have:Logging/Monitoring toolsIndustry experience
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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