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Strategic Account Manager, SME - France

Airwallex· SME & Growth Business
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FR - ParisFull-timePosted 4w ago

About the role

Strategic Account Manager for SME in France, responsible for growing and retaining a portfolio of 50–100 SME customers through data-led account plans, cross-sell opportunities, and collaborative partnerships across Product, Compliance and Support.

Responsibilities

  • Own growth across a portfolio of 50–100 SME customers, driving expansion, product adoption and Net Revenue Retention through a data-led account strategy.
  • Segment and tier 50–100 accounts to focus time on high-impact retention and growth opportunities.
  • Build strategic account plans and 12-month growth roadmaps with CFOs, Treasury Leads and other key stakeholders.
  • Identify and deliver cross-sell opportunities across cards, spend, FX, billing and embedded finance.
  • Navigate complex KYB and compliance requirements, technical integrations and onboarding operational issues.
  • Improve customers’ time to first transaction and support long-term product adoption.
  • Retain and grow customers by communicating the value of Airwallex’s broader solution, not just price.
  • Partner with Product, Compliance, Support and other teams on product feedback loops, pricing changes, support enablement and Voice of the Customer processes.

Qualifications

  • 2–5 years’ experience in Account Management or Customer Success within fintech or payments.
  • Strong understanding of fund flows, acquiring and FX.
  • Proven track record of expansion and achieving Net Revenue Retention or GMV growth targets.
  • Experience managing a portfolio of 50–100 accounts through segmentation and tiering.
  • Experience navigating complex KYB and compliance requirements during onboarding.
  • Ability to map stakeholders (e.g., CFOs and Treasury Leads) and build 12-month growth roadmaps.
  • Experience retaining and growing customers by selling solution value.

Skills

Required:Account managementCross-sell strategyKYB and compliance navigationStakeholder mappingNegotiation and communication

Benefits

  • Not specified in the description.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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