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(Senior) Manager, Sales, SME & Growth

Airwallex· SME & Growth Business
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VN - Ho Chi Minh City, VN - HanoiFull-timePosted 4w ago

About the role

Senior hands-on Sales Manager to lead and develop the sales representative team and strengthen commercial execution across the SME customer lifecycle, driving funnel conversion, customer outcomes, and revenue growth.

Responsibilities

  • Lead and develop sales teams through regular coaching, one-to-ones, performance reviews, capability building and practical feedback.
  • Establish clear team targets, operating rhythms, KPIs and performance management processes across different sales activities.
  • Support pipeline generation, lead qualification, opportunity progression, renewals, cross-sell and upsell initiatives across the SME customer lifecycle.
  • Improve funnel conversion and customer outcomes by partnering closely with Sales, Account Management, Customer Success, Marketing, Operations and Product.
  • Build scalable processes, playbooks and best practices for lead management, account coverage, customer engagement, handoffs and sales execution.
  • Use performance data and commercial insights to identify gaps, improve productivity and recommend corrective actions.
  • Own sales performance analytics across the full funnel, covering productivity, conversion, revenue contribution, forecasting, retention, expansion and customer health.
  • Provide regular reporting and business reviews on team performance, funnel health, customer activity and revenue outcomes.
  • Drive continuous improvement in CRM hygiene, forecasting accuracy, reporting quality, sales process adherence and pipeline management.
  • Develop a comprehensive performance measurement framework and translate insights into commercial strategy, resource allocation and growth initiatives.
  • Act as a hands-on leader who balances people management, operational execution and strategic problem-solving.
  • Build a high-performing, insight-led commercial organisation with clear accountability across the customer lifecycle.

Qualifications

  • 5+ years in fintech, banking, payments, or e-commerce, paired with a Bachelor’s degree in Business, Finance, Engineering, or a related field.
  • Proven track record managing commercial teams (Sales, CS, AM, or RevOps), setting targets, and coaching for high performance.
  • Deep understanding of revenue drivers and the end-to-end customer funnel, from lead generation through retention and expansion.
  • Skilled in using CRMs (e.g., Salesforce) and reporting tools to optimize productivity, drive growth, and build frameworks from scratch.
  • Background in consulting or business ops with strong problem-solving skills to turn complex issues into actionable playbooks.
  • Exceptional stakeholder management and presentation skills, with a focus on thriving in fast-paced, high-growth environments.
  • Prior background in consulting, strategy, business operations, revenue operations or management consulting will be an added advantage.

Skills

Required:Sales leadershipCRM and analyticsStrategic planning and process design
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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