Senior Account Manager, Retail Media
About the role
Senior role owning a portfolio of enterprise retail partners end-to-end for Instacart's retail media platform Carrot Ads, focusing on onboarding, adoption, revenue growth, and cross-functional collaboration to drive partner success and product insights.
Responsibilities
- Own a portfolio of enterprise retail partners end-to-end—from onboarding through growth.
- Drive adoption and revenue growth of Carrot Ads among strategic partners.
- Train partners on campaign tooling, demand sourcing, reporting, and invoicing; enable smooth onboarding.
- Advocate for partners to adopt expanded placements and new product capabilities; build a clear revenue narrative.
- Sharpen account management practices (playbooks, QBRs, KPI tracking) and provide scalable tools.
- Serve as connective tissue across teams (Business Development, Finance, Ads Quality) to coordinate partner initiatives.
Qualifications
- 5+ years in Account Management or related field with ad tech, publishers, or retail media experience.
- Proven experience supporting enterprise solutions and managing complex partner relationships end-to-end.
- Strong technical acumen to explain complex product capabilities to non-technical partners.
- Proficient in data analysis with ability to derive actionable insights from partner KPI data.
- Comfortable with billing, invoicing, and revenue reconciliation workflows in partnership with Finance.
- Outstanding communication skills; ability to distill complex concepts for varied audiences.
- Proven project and program management skills across multiple partner relationships and internal workstreams.
- Experience in cross-functional collaboration and executive-level presentations.
Skills
Benefits
- Sales Incentive Plan with OTE, equity grants, and annual refresh grants.
- Flexible remote work (Flex First) with location-based base pay ranges.
- Competitive compensation and benefits as described in company materials.
About Instacart
Marketplace for grocery delivery and pickup
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.
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