Director of Product, Logistics
About the role
Director of Product to lead Instacart’s Logistics product organization, owning multi-year vision and strategy for fulfillment, speed, quality, and shopper experience across the marketplace.
Responsibilities
- Own the multi-year product vision, strategy, and roadmap for Logistics — spanning service coverage, delivery speed, order batching and routing, shopper matching, positioning, and pay — and drive cross-company momentum behind it.
- Partner with executive leadership to define, prioritize, and deliver the strategy, translating complex, interconnected tradeoffs into crisp narratives that align the organization.
- Solve complex fulfillment problems and build 0-to-1 products and services that create synergistic value across customers, shoppers, and retailers, while continuously improving efficiency, speed, and quality at scale.
- Lead, hire, develop, and grow a high-performing team of product managers; establish operating rhythms, hiring plans, and development frameworks that build a healthy, high-trust team and develop leaders who set the pace.
- Act as a trusted partner to engineering and ML leadership on complex, high-stakes technical tradeoffs; anticipate where to focus the team ahead of the business impact becoming obvious.
- Define clear success metrics and maintain a rigorous experimentation portfolio with a consistent cadence, using data, first-principles thinking, and user research to make sound, sometimes irreversible, tradeoffs.
- Lead cross-org initiatives that measurably improve org health, and mentor and uplevel PMs across the broader organization.
Qualifications
- 10+ years of product management or similar experience, including 4+ years managing and developing product managers (including senior PMs).
- Strong marketplace or systems thinking — the ability to reason about multi-sided marketplace interactions and long-term vs. short-term tradeoffs, heavily informed by data as well as user research.
- Proven track record leading multi-quarter initiatives and delivering impactful products measured by hard business outcomes (e.g., cost, speed, quality).
- Strong technical fluency with ML- and algorithms-driven products; comfortable working through complex technical tradeoffs alongside engineering and ML leaders.
- Excellent written and verbal communication; able to influence executive leadership and align cross-functional teams in a complex domain.
- Demonstrated ability to hire, develop, and retain high-performing PMs and build healthy, high-trust teams.
Skills
Benefits
- Flex First remote work policy
- Competitive compensation and benefits
- Equity grant and annual refresh grants
- Access to benefits offerings described in Taste of Instacart
About Instacart
Marketplace for grocery delivery and pickup
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.
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